CARELESS CUSTROMER CARE

Hi, Im using Duster for the past 18 months and here are the following complaints for which I dont recommend Duster to others,I'm from Mumbai and I always travel. I drive in a very safe speed. My vehicle number is MH43P xxxx, This is my 6th car after Maruthi. The service team in Gen X Motors in Thane are so sad and they are all learners and they are just kids. I've been to their center 5 times so far but never met any Manager as such.

 In Thane Service Centre Vehicles are parking in muncipal Road.Threre is no proper securityPersonals are there. my last service my vehicle hit by another Duster but the manage ment and customer care manager simply watching the incident and allow the hit vechile to simply go.This incident took place in the parking area of the work shop service.

Within the 10,000kms I had 6 tyre punctures in its MRF Wanderer and now im in 38,000kms. In 25,000kms all my doors started to make rattling noise and I gave it for service with these complaints and they could not correct it properly, still Im getting it from my rear. Whenever you go to collect your vehicle after servicing you need to wait for a minimum of 1hr. Now my Reae right side window plastic handle coming out from the position.

The servicing of Duster is very expensive everytime I need to pay a minimum of Rs 1,600 for Deisel filter, Rs 750 for CRTG Air Filter, Rs 500 for Air Filter, Rs 450 for Oil Filter, Rs 1,200 for the Prestigrade Oil, VAT around Rs 600. They are expensive than Toyota Innova!!!. This vehicle is no way close to the comforts and service of any Toyota Vehicles or Honda.

Whenever you go you will definately listen to 2 or more Duster owners in high pressure moods and ongoing arguments with the service staff there. This is what I get from Renault. I have purchased it when they launched it last year and they have many Dusters on road now and I feel in another 6 months from now Renault will feel the consumers complaints on Duster and they will have to answer the buyers. Now people just dont buy new cars, they surf the net to get to know the car in detail before they buy.

Never I have received calls from the after service staff and I have explained the issues and they said they will ask someone to call me but noone called. They just dont bother with your complaints. Hope this forum while help in getting my Renault cleared of all the faults. Renault needs to call back all their cars for a free checkup once in a month for the first year and should extend their warranty. Its not worth for the money you pay.