Horrible service - unprofessional Gurgaon dealer (Sprint cars) - wipes out all that's good

Exterior Nice muscular exteriors. Good looks

Interior (Features, Space & Comfort) My bluetooth doesn't connect (connects on my other car). Dealer guy says - "why do you want to connect bluetooth, its so inconvenient!" The mirror control switch located under the handbrake lever? Its super inconvenient to use even when the lever is pulled up.

Central locking - doesn't engage on its own switch - have to search for the tiny switch on the control panel - very difficult to find in the night. Defogger switch - tiny - not easily visible at night. Plasticky interiors. 

Engine Performance, Fuel Economy and Gearbox Good but not great. I am getting 13.5kmpl over the last 2-1/2 months.

Ride Quality & Handling Good.

Final Words Have been driving it for 2-1/2 months - now somewhat used to the strange placement of switches and controls.

Biggest problem has been service quality by the local dealer in Gurgaon - Sprint Motors.

Got my car in mid-Dec. Provisional registration given was till mid-Jan. Followed up 15-20 times after due date and they gave me a handwritten slip from RTO office saying my RC book will be ready on 3-2-13. Now when I follow up, everytime they want me to give them insurance olicy number and name and address and say they would call back. They never do. A few times, they have told me change the date myself by hand to 13-2-13 or 23-2-13 or even 3-12-13 and continue driving!! The person said that he has been told by the dealership to do this if anyone complains. He said I could do it on my own and save myself the trouble of making a trip to the dealership for this little thing. I told him this is fraud and I wouldn't do it. I have called everyone - from the guy to gets the registration done to the GM - total at least 60-70 times without any result.

I got caught by traffic police in Delhi and they took away my driving licence. I called the GM (Rajiv someone). he said he would call back in 15 minutes after arranging immediate help for me. Guess what - no call back and I called him 6 times that day and he didn't take my calls.

I don't know what kind of other dealers Renault has in India but this dealer is nothing like other car dealers I have seen in our country. You see untrained, unkempt, poor-mannered staff loitering about and most of them have no answer to queries and randomly say what comes to mind.

Standard practice when one follows up on phone is to say "I don't handle this thing anymore - call so and so" and bang - the phone is cut off. I don't understand how they can change responsibilities every few days. It happened when we were following up for our car delivery and now for our registration documents.

Only once I found a somewhat educated person in the dealership and when I complained about lack of systems and processes and how everyone was so confused and running about everywhere, he soon began expressing his own frustration. He shared with me that this problem of unprofessionalism pervades all over the dealership - even to management and owners. 

I hope Renault reads this review and cancels the dealership of this unprofessional dealer who is indulging in fraud. I hope the RTO officials take notice as well and watch out for tampered paperwork coming out of this dealership. I shudder to think what would happen when I need after sales service.

Areas of improvement Dealer quality.