Dealership & Buying experience can be enhanced

I would like to share my experience of buying Terrano from Shiv Nissan Pune.

I made decision to buy Terrano because I already had excellent experience with ‘Shivalik Nissan, Pune’ dealership while buying Nissan Micra. This is my second Nissan vehicle.

However, buying experience of Terrano has been rough ride for me.

Pre booking experience was annoying. I chased sales guys for at least 3-4 days. At least made 10 odd calls, finally got a call back. Very strange experience as if I was trying to sale them Credit Card or Insurance.

Car Delivery was frustrating experience than excitement for my family.

1. When we reached for delivery (In fact we arrived 1 hour later than what was agreed) cleaning was still in Progress. When Car was finally delivered it was still in totally unacceptable condition.

2. Grommet was missing from boot. When I brought it to notice, executive tried to convince me that it’s same for all new vehicle. I was speechless.

3. Floor mat has either been removed or not fitted well. All the stapler pins are visible and big gaps between Mat and door bidding near rear left door.

4. Left side door bidding not fitted well looks like worn out or used for long.

5. Senior executives were not at all bothered and behaved like its normal and walked away from the place and did not show up again.

With all the above issues I feel cheated and got feeling of buying used car car which was manufactured 8-10 months back. (Refer sticker with Car trim in date. It’s March 2016).

Other Issues-

1. On one of the occasion I wanted to talk to GM but couldn’t reach him. I am surprised what’s big deal for GM to spare few seconds to hear his customers voice?

Overall my decision/ experience to buy Nissan Terrano from Shiv Nissan had been disaster.