My horrifying experience with nissan micra

I booked xv cvt micra olive green on 17/7/2013 executive's verbal promise of delivery was 4weeks but while writing he said I'm taking 8weeks as the car comes from chennai and might get damaged so taking that buffer its going to be 8weeks max.

24/7/13 I get call from bank that my loan cannot be processed as the dealer has informed them that car will not be delivered before end of sept13. I told bank that there must be some confusion as I have committment of 4weeks. I call then visit dealership sterling nissan to get a clear date of delivery. AGM Jasvinder Pal Singh tells me that he will not be able to give me any date in particular but max time will be of 8 weeks from booking date and exact date he will be able to communicate latest by 5thweek. Satisfied by his seemingly professional handling of things I left things as they were.

21/8/13 when I call up AGM of sterling Nissan he says he will not be able to give me the car as promissed as it is not available with the manufacturing company but he can give me car in silver colour  next day itself. when I say I want car in my choice of colour since I've been waiting for it and he should find out from factory when it will be delivered. his words,"mein silver mein de sakta houn aapne leni hai toh lo baad mein bhi silver mein hi milegi" then I asked him for refund of my booking amount he asked me to submit my original booking receipt with his staff after one week of it I will be given my cheque.

All this was not something acceptable to me so I contacted their call center where my complaint was registered (HASTRLGUR20130XXXXXX) and was asked to wait for 72 hrs for a call back. I did not receive this callback.

26/8/13 I call again nothing except a promise of a call back by 5pm. Again I call at 7pm time I tell them that if I don't get that call back by 10pm then I will be going to consumer court in morning and some one did call and promised an early resolution of the case. 

Today I did get a call from AGM of dealer saying cheque is ready but will be given only on submission of original receipt. when I refused to hand over the receipt as it is against Incometax rules they can take a credit note from me or recipt of their cheque but not the original booking receipt. Mr Jasvinser pal Singh says,"lena hai toh receipt deni hi padegi nahi to cheque nahi denge aur abhi toh hum de rahe hain baad mein cheque aur gaadi dono hi bhul jaana".

Now I Have NO other option left but to approach consumer court for redressal. AND I HOPE AFTER READING THIS AUTHORITIES IN NISSAN INDIA WILL GET A WAKEUP CALL AND NO OTHER CONSUMER HAS TO FACE MENTAL TORTURE THAT I FACED AT HANDS OF STERLING NISSAN.