Gear Leaver shifting suggestion

i took delivery on 8th Jan. I am feeling pretty hard while shifting gear. specially 3 gear and reverse.

mine 1st service also done. i have raised the problem to service center guy. after service the same prob continuous. i asked the service guy he said some made up stories abt gear safety which is not up to believe. few people took the ride, same comments i have receive.

 is anyone owns the baleno plz drop ur comments.. very helpful for me

 all other features are good except plastic quality ..should have improved bit quality wise. i checked the mileage in highway giving 20.5km/l.. not tried in city.

Ride Quality & Handling

Ride quality is literally good I tried it in bad roads and it gave proper contol as well. At high speed feels like not planted but overall good handling.

Exterior

Exterior is really really good. Presence on the road is felt easily. Rear side is best designed giving a bit coupe look. 

 Performance is overall good. 

Fuel economy is 20 kmpl before first service