Handling of the vehicle has to be improved

Exterior Good exteriors.

Interior (Features, Space & Comfort) Good interiors, only that it is meant for 5 people including luggage, for 7 people there is no luggage space.

Engine Performance, Fuel Economy and Gearbox Good, get about 10.8km/lrr in city and about 12km/ltr out of city, the gear shift are heavy and not very smooth.

Ride Quality & Handling Very bad, the vehicle drags to the left and tugs when accelerated.

Final Words As soon as on purchasing the vehicle model and on using the same, I observed certain strange performance of the subject vehicle model. The first malfunctioning is that whenever, the vehicle is subjected to a fixed speed cruise without any intermittent interference, it automatically drags the vehicle to the left as if there is an uneven motion excess in the left side. The second serious malfunction is that while accelerating the vehicle the steering tugs from side to side as if a third force is controlling the steering. Then the third serious malfunction is that shifting of gears is hard and heavy at most of the times rather than smooth. This serious malfunction of the vehicle has taken a heavy toll on the health of the person, who drives the subject vehicle model. As a result, I was subjected to undergo stiffness and pain in the neck as well in the biceps muscles whenever, I am on the wheel. The above said main defects were brought to the knowledge of your service engineers attached to the dealer on the 1st referred date. The service engineers on taking note of the problems undertook to rectify the same at ease. Thereafter, I took delivery of the vehicle with a fond hope that the complained malfunctions were rectified satisfactorily. When the vehicle was put to use, there again the vehicle developed the same problems. It is made clear that the problems were not got rectified by your service engineers. As a result the same was brought to the notice of your engineers during the 2ndreferred date and subsequently on 3rd and 4th referred dates. But to the dismay and astonishment, your service engineers could not able to cull out the reason for the malfunctions and as a result the said problems could not be fixed. It is not out of place to mention that during the subject referred 4thcomplaint inorder to appease me your esteemed executive gave a free holiday stay at Club Mahindra for 3 days at Coorg. I thought it fit to take up the endowed holiday trip so that the vehicle could be put to test and the event would test the vehicle for its performance. The same was a disaster to me as I left Chennai on 16.09.2012 in the early morning and I had entered the highway the vehicle kept on dragging to the left the steering had become so tight. These reported problems made the driving a nightmare as pain cropped in my bicep muscles and neck and as a result after driving for about 125kms, I was forced to abandon the trip midway and returned home.

Areas of improvement Handling of the vehicle has to be improved, gear and clutch cable to be rectified.