Beware of XUV500 | Service Sucks

I was a proud owner , when  i bought this XUV500 W8 in March 2012. I already have Honda City and Hyundai I10 also. As my title says do not fall as a prey on External Looks of the XUV 500. The vehicle has got too many Electronic gizmos when you compare with other vehicles, but poor reliability , low quality plastics. its not consistent that things will work when you need it. Having spent hard earned money 16 lacs , i regret today. External Looks - good Engine - good , Brakes - Grinding noise on the first 1000 km's itself. uncomfortable feel to apply brakes. Air Conditioner - Huge noise from the blower  After sales service - Worst , Dealerships are not trained and not equipped to handle customer of this class..

Reaching Mahindra - Himalayan Task, cannot reach anyone of them , you can reach the dealer service centers, where you will get no results.

you will get sweet words and literatures talking about Mahindra and their service policy . All are utter waste , nobody will respond from Mahindra. they claim five ways to reach Mahindra, resolution or reply within 6 hours of your call. waste of time, call centre , email - even after 7 days no response , no acknowledgment , no reply no resolution, ( have proof ).you can expect a Government office response from them , Since you are not accessible to Mahindra , Dealers are at their discretionary to decide about your warranty claims.

I have driven 5200 Km's as of now. within three months , my brakes are with grinding noise after so much of request to the dealer executive , got it replaced at his grace. Now the doors are getting fouled with front  fender assembly , which i have made a complaint with Mahindra on Toll Free, where  they committed to arrange a call back within 6 hours. even after repeated reminders to the same toll free numbers , nobody had called, sent emails on the brake problem before 7 days, no response from mahindra.  

but on website, you will have so much of assurance on customer care even you get President's email id , but there will be no response from them.

The vehicle is being tried and experimented at the customers money. Meantime commercially every dealer is enjoying their profits at no costs. Trying to capitalize and make money on defects and warranty claims too.

Time is not very much for away for mahindra to get its rewards for their irresponsible attitude towards customer care.