AMP Motor

Hi Team Jaguar,

It is very very disappointing to know that my dealing with a  brand like Jaguar ended up like this.

I had booked a Jaguar XF on the 17th October'2014 which was scheduled for delivery on the 21st October'2014. 21st October'2014 being Dhanteras is a very auspicious day, so i really wanted to buy the car on the same day. A 5 PM delivery was committed to me for the same. I got a call from the showroom at about 4.30 PM saying that there is some problem with the PDI at the warehouse at Khandsa, Gurgaon so the delivery will take some time and now the delivery was re-scheduled at 6-7 pm. At 7 pm i get telling me that the car delivery isn't possible today as there is some problem with the server. I was then committed the delivery the next day i.e. 22nd October'14 at 3.00 PM. Before 3 PM i got 4-5 calls from the showroom saying that the car is ready for delivery and they were waiting for me to come and pick it up. I requested my family to postpone all there plans for a couple of hours and come with me to collect the car. We reached the showroom at  4 PM with my family to take the delivery of the Jaguar XF. They asked me to wait for 10-15 and in the meanwhile they asked me to inspect the car which was parked outside the showroom for delivery. I inspected the car and everything seemed to be fine. I was asked to wait for another 15-20 mins after that. After 40-45 mins they told me that its gonna take sometime as there was some problem with the billing. I then asked my family to go back home and told them that i will call them once the papers are ready. I was made to wait for another 2 hours and at about 7.30 they tell me that they cant give the car to me today aswell. I was furious and higly disappointed. None of the managers had the basic courtesy to even come to me and tell me as to what the problem was. When i called for the manager i was told that none of them are available. I was then made to speak with a manager on the phone whom i asked to cancel my booking for the car. He pressurized me alot and then confirmed me the delivery on Diwali i.e. 23rd, October'14. The next day the guy called me up and again told me the same thing - "Sir, I cannot give you the car today as well as  we are not getting any approval".  I am really disappointed with the way things have gone the last week. Is this the way a brand like Jaguar is suppose to function?

Buying a freaking Tata Nano would have been better i guess. The company should shut down the showrooms and get into something which they can deliver and do something which is of its caliber. Kindly note please dont experiment with markets you cannot cater to.

Also note- the luxury market is beyond you!! you are better off selling of Tata Nano's than Jaguars and Range Rovers. The brand is highly incompetent.

Thank you for screwing my Diwali.

Thanks,

Karan.