i20 impresses to deceive

Exterior

 Value for money

Interior (Features, Space & Comfort)

 Spacious

Engine Performance, Fuel Economy and Gearbox

 Slow response while changing gears can be dangerous while overtaking. Clutch problem esp. when driving on ghats, steering rack problem while driving barely 16000 kms. These are common problems among i10 and i20 as per various mechanics at different places.

Ride Quality & Handling

 Comfortable seating. Soft suspension, easy city driving - parking.

Poor airconditioning power makes it miserable in summer.

Dangerous to overtake other vehicles due to poor/slow response/pickup on gear change.

Boot does not lock without key - opens when door centre unlocked.

Problem of clutch while driving on ghats if you change gears frequently.

Problem of Steering Rack in driving barely 16000 kms, mostly on city roads and 1 trip Bombay-Goa and 2/3 trips to Mahableshwar + 6/7 trips to Pune, all on fairly good roads.  WHAT WILL HAPPEN IF IT IS DRIVEN ON ORDINARY INDIAN ROADS. Is this problem caused due to the soft suspension? - technical team can comment better.

Servicing at authorised service centre can be quite expensive unless you are clear at the outset.

Final Words

 Hyundai have cleverly positioned-advertised and targeted the aspiring class with an attractive car.

But with POOR BUILD QUALITY, AND UNRESPONSIVE CUSTOMER SERVICE SUPPORT that will ring the death knell for the model, the day new/prospective customers realise how "existing customers have been taken for a ride".

Areas of improvement  

 All the shortcomings mentioned above MUST be worked upon, as they are all functional and not cosmetic. If these are done, it is a Value for Money proposition.

We had problems with the car starting at the time of delivery, and supply with fuel to travel 100 metres, which we took up with the company besides some of the design issues like lack of pickup on gear change,  boot being unlocked, ... But no satisfactory reply.

 

Light steering, spacious, soft suspension, easy city driving, fuel economySlow response on gear change,Problems-Clutch/ Steering rack /road grip / aircondition poor