bad experience

Hyundai Grand I10 bad experience

Hi Sir,

I am suffering with the Grand i10 purchased a week ago.Yesterday being a weekend, when I took out the car for a ride along with my family it all of a sudden started making a strange sound , stopped twice on the road and thereafter the AC was not working and then finally to my surprise FUMES started coming out of the bonnet. I was petrified, the people on the road also raised an alarm and we all came out of the car. Until this time my car was run just 100 kms.

We then saw the coolant was half left and it was spilled all over inside the bonnet. I then raised an alarm to the Garve hyundai wakad Pune sales person with whom I had corresponded and asked for an arrangement to see it as we were stuck in the middle of the road. There again, it took 2 hours for the person to come and take it which otherwise he promised will be coming in half an hour. So even the after sales service is not upto the mark, wanting our family to wait in the sun for that much time.

After check up at the showroom, the service person said, everything is right and may be while delivering the coolant cap left loosened, which I was not at all convinced and he sent me back after filling the coolant and testing a ride and asked us to test it for few days. Until this time the car after being tested and everything, it ran for 150 kms.

After full day of rush and hush, we though to go out for a short drive on the same day in the evening and later when we parked the vehicle in our building we checked the coolant again and to my utter despair the coolant was half left again and I am petrified to drive it after this thinking that the same fumes will start coming out again.

Until this time, the car ran for 175 kms. This all shows that after every 50-60 kms the coolant is getting half and the car is using a lot of coolant with strange sounds.. Even the service person cannot judge it.

I have used other cars as well in the past and have run for 300-400 kms a day and this thing and coolant consumption never happened in the past.

This all means I have been delivered a faulty engine and a faulty car with a manufacturing defect. I do not feel safe and secure to drive this car and more so along with my family. I feel so frustrated and irritated after this and cannot waste time on it everyday and so need a solution to it at the earliest.

I would request your intervention in this matter and hope would be given an replacement and will be solved at the earliest.

PS: This is a Grand i10 PLUS model which the sales manager Mr Devidas suggested , comes with a touch music system, although there is no plus model mentioned anywhere on the car and delivery was also late by 8-10 days.. and when asked they said it does not come with any branding which also was a little dubious to me.

My Vehicle number:Mh14 fx 2908
Dealer details:Grave Hyundai 136/ 1 A/ 6, Mumbai - Pune Highway, Wakad, Pimpri-Chinchwad, Maharashtra 411057.

Already registered a complaint and still no positive response as this is causing mental depression to me after investment of my hard work money invested.