Fiats Moto ... Sell it & FORGET it

 I had purchased a Grande Punto DI Emotion  from B U Bhandari Pune, got the delivery of the vehicle on 19th July 2009. After driving the vehicle for 8 days I felt a drag towards left and contacted the dealer at their Pashaan showroom on 26th July 2009. I was told to go to their work shop at Wakad for the same. I went to Wakad work shop on 27th July 2009, my vehicle was test driven by the staff at the work shop and was told that there was no problems in the vehicle.

·         I drove the vehicle for another 10-12 days but could feel the drag and at the time of 1st Free servicing on 10th August 2009 told the service advisor at the B U Bhandari work shop Wakad about the same. Again while delivering the vehicle after the servicing I was told that there was no problem in the vehicle.

·         Then after driving 5500 Kms in total I noticed that the tyres were completely weared and went to the Showroom on 26th August 2009 and met Mr. Gopal and he cordially requested me to leave the vehicle for thorough inspection at their Wakad work shop. Then on 31st August 2009 the vehicle was picked up from my home by the staff of B U Bhandari for necessary repairs. On 4th September 2009 the vehicle was returned to me with all 4 tyres been changed at no cost by the dealer and was told that the Engineers from FIAT have thoroughly inspected the vehicle and the fault is been rectified and also that they have test driven the vehicle.

·         After driving another 500 Kms I felt the problem still very much there and the vehicle was still dragging me towards Left, I called Mr. Gopal and informed about this to him, he replied and asked me to drive for another 1000 – 1500 Kms and then come for inspection. Following the suggestion given by him I drove the vehicle for 1800 Kms in total after the tyres changed and went to the Work shop for inspection on 21st September 2009. At the work shop the wheel alignment was thoroughly checked and even was checked at 3 other different location for wheel alignment. They found the wheel alignment absolutely alright and so they said that as they have limited expertise in this case the vehicle needs to be sent to FIAT plant at Ranjangaon Pune. I agreed to this and on 1st October 2009 I was given a Loaner car and my vehicle was sent to the FIAT Plant at Ranjangaon. I received my vehicle on 9th Oct, and Mr. Gopal told me that the problem is been taken care of at the FIAT PLANT at Ranjangaon. I was asked to drive the vehicle as a trial for another 1500 - 2000 Kms

·         I was feeling the same drag even after the vehicle been repaired at the FIAT Plant, I immediately informed about this to Mr. Gopal on the very same day on which I had received the vehicle. Mr. Gopal told me to drive the vehicle for 1000 – 1500 Kms and then it would be inspected. After driving about 1500 Kms on 24th October 2009 I went to the show room at Pashaan and had a meeting with Mr. Shailesh Bhandari & Mr. Gopal and showed them the vehicle. They were very cordial and courteous in listening and understanding the problem and inspected the vehicle and found the problem still very much there. They even clicked the photographs and said that they will contact the concerned person from FIAT regarding the problem and get back to me soon.

On   29th October 2009 Mr. Gopal called me and asked me to come along with the vehicle for Inspection on 31st October 2009 i.e. Saturday I told him that I have to go on duty as it was a working day at my office but as requested by him I applied for a leave and agreed to come to the vehicle for inspection. On 30th October 2009 Mr. Gopal again called me and told me that the inspection is been reschedule to 3rd November 2009, I hesitantly agreed for the same.