Not so Superb service and support

 

Exterior The exterior looks very good with good design and presentation.

 

Interior (Features, Space & Comfort) The interior color scheme and feel is very good. Internal features are excellent.

 

Engine Performance, Fuel Economy and Gearbox Had issues with engine performance. Fuel consumption is high and there has been frequent problems with the gearbox.

 

Ride Quality & Handling Good.

 

Final Words Looks good, but had serious issues with after sales support and service. Skoda India is unable to support this car in India and an average downtime is 2-3 weeks or more for a fault.

 

Areas of improvement Skoda India is unable to effectively fulfil its post sales support and warranty undertakings. The dealers are expressing their inability and helplessness to deal with Skoda's poor quality of support to these cars. Further, Skoda is unable to explain and address the concerns and often ignores customer feedback. The management comes across as very unresponsive and indifferent. We have experienced an average downtime fo 2-3 weeks due faulty gearbox and electronics several times, prompting a decision to sell the car.

 

Good look and feelPoor service, faulty electronics and gear box, bad customer service