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    Owning a Skoda Product is full of Frustation

    8 years ago | Saurav Panja

    User Review on Skoda Superb [2016-2020]

    Detail Review:
    Rating parameters
    (out of 5)

    5.0

    Exterior

    5.0

    Comfort

    3.0

    Performance

    2.0

    Fuel Economy

    2.0

    Value for Money

    PURCHASE:
    Not Purchased

    DRIVING:
    Did a short drive once

    I had booked the new superb diesel in March after their assurance that they would deliver it in April 2016. Later in April, they said that it would take 5 more months to deliver the car. I am stuck as I badly need the car but Skoda is denying me and says that they won't be able to provide the car before August sighting all non sense reasons that their car is such a hit that they can't cope up with it and also says that due to Delhi's 2000cc norms, they are not launching it now. They think that customers are stupid and will take any lies they say. Whenever my old SUperb goes to their Workshop in Kolkata, it doesn't come out before 2 to 3 weeks and they keep on adding expense after expense. I have all records to prove that and mark my words, they cannot determine anything in one estimate. They will make at leat 2 to 3 estimates after working on your car based on the first estimate, only in order to keep inflating their bills.

    I should also add that other than the Old Superb, I also have 2 new Octavias. With my experience with their after sales, owning a SKoda product is a frustration and embarrassment and this will be my last Skoda car that I will ever buy. Their Sales Department and Service Department don't know what is wrong, they are not updated about anything. Just that they know how to present their Bank Details so that we can pour in money after money for them.

    Design, Car FeaturesBefore Sales, After Sales and everything else
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