Skoda superb

This is in regards to my car Skoda superb of which I used to claim am a proud owner of , as I used to love my car thinking I have owned a piece of luxury .

To let you know, I am a self driving person and I love my car a lot ,

Unfortunately, today the set back I received from your company has made me feel that my love has turned into loved.

In the scorching heat while I was driving the car, I paid toll at the Bandra Worli sea link and my car stopped . It was not moving at all. I opened my dash board , took out the manual but nowhere was something like this mentioned.

I picked my cell and searched on google a helpline number or someone who would help me out. Someway or the other I managed to get the number of the service centre JMD Auto , Kandivali , where my car goes for servicing. After umpteen calls I was given a number +91 98-21-465331 , which was of a towing person who would tow my car , as they said that is the only option.
The so called guy on this number, came after half an hour and in the mean time I managed to call a driver from the office. I sent my driver with him. But to my shock and astonishment , he stopped the car after a drive of 5kms saying I need to pay him money first or else he would not take the car.

As I had to rush to some other place urgently and I had left, I had to arrange the money on the highway which was taken by this towing can person.

I am shocked and in no state to say that I love the service or my car called Superb by Skoda . You come under the banner of Volkswagen which is supposed to be the best car of the world.

With the kind of treatment met out to me and the sudden shock given to me by the car - I would request you that I don't want such a car. I  sorry and indeed feel that I have gone wrong somewhere in my decision to purchase this car.

After having spoken to others I have come to know, that this car called Superb by Skoda has this technical fault.

If this is so, then I would request you to please stop selling such  cars which causes more of harassment to the owner rather than pride.

This has been the biggest shock to me and if your car had defect I would request you not to send my car back.

You are more then welcome to keep a defective piece with yourself . 
Your person literally blackmailed into taking 3,500 on the middle of the road and there was no person to get back to me on the car.

Requesting you to contact the concerned person and get the needful done at the earliest . While I write this , today is the 3rd day and no one has contacted me yet!!!