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This is in regards to my car Skoda superb of which I used to claim am a proud owner of , as I used to love my car thinking I have owned a piece of luxury .
To let you know, I am a self driving person and I love my car a lot ,
Unfortunately, today the set back I received from your company has made me feel that my love has turned into loved.
In the scorching heat while I was driving the car, I paid toll at the Bandra Worli sea link and my car stopped . It was not moving at all. I opened my dash board , took out the manual but nowhere was something like this mentioned.
I picked my cell and searched on google a helpline number or someone who would help me out. Someway or the other I managed to get the number of the service centre JMD Auto , Kandivali , where my car goes for servicing. After umpteen calls I was given a number +91 98-21-465331 , which was of a towing person who would tow my car , as they said that is the only option.
The so called guy on this number, came after half an hour and in the mean time I managed to call a driver from the office. I sent my driver with him. But to my shock and astonishment , he stopped the car after a drive of 5kms saying I need to pay him money first or else he would not take the car.
As I had to rush to some other place urgently and I had left, I had to arrange the money on the highway which was taken by this towing can person.
I am shocked and in no state to say that I love the service or my car called Superb by Skoda . You come under the banner of Volkswagen which is supposed to be the best car of the world.
With the kind of treatment met out to me and the sudden shock given to me by the car - I would request you that I don't want such a car. I sorry and indeed feel that I have gone wrong somewhere in my decision to purchase this car.
After having spoken to others I have come to know, that this car called Superb by Skoda has this technical fault.
If this is so, then I would request you to please stop selling such cars which causes more of harassment to the owner rather than pride.
This has been the biggest shock to me and if your car had defect I would request you not to send my car back.
You are more then welcome to keep a defective piece with yourself .
Your person literally blackmailed into taking 3,500 on the middle of the road and there was no person to get back to me on the car.
Requesting you to contact the concerned person and get the needful done at the earliest . While I write this , today is the 3rd day and no one has contacted me yet!!!
Good styleCar stops suddenly !!Exterior/Styles
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Purchase New | Driven forFew hundred kilometers |
First ever rant! Having the worst ever experience with Skoda. If you are thinking of car to buy, dont buy a Skoda! Bought a superb a few months ago, and have been disappointed from day 1.
(i) Car arrives 5 months after scheduled delivery.
(ii) The ride quality is terrible and the insides make a noise over bumps - the quality is really quite bad
(iii) The sun roof malfunctioned within the first fortnight - the insides and family got wet in the monsoons.
(iv) But what is the ...worst is the response from the company. Five escalations and visits to the dealer/company within 5 months. After all this, they tell me "Roads in Mumbai need to be better, and your driver needs to drive slower!" rather than listening to what I am saying.
Either my car has an issue or the Superb model - either way its not great! I am sure some people are happy with their Skoda's but if things go wrong, you are done for!
driving is funrest is bad
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Purchase New | Driven forFew thousand kilometers |
Exterior Understated styling, not the 'in-your-face' jarring appeal, very functional exterior features that don't come standard even with a Merc or a Beamer. Not overly aerodynamic since you'll begin to feel the wind resistance drag over 200kmph.
Interior (Features, Space & Comfort) This is the best part of the car, you'll probably get similar interiors in cars over three times the price. High quality leather seats, wide and comfortable, 4 axis electrically/ automatic adjustable seats (front), the rear has acres of room that tempt you to use a chauffer. You can feel the quality just sitting in one - truly superb!
Engine Performance, Fuel Economy and Gearbox Highly refined engine, throws out 160 HP of power, meshed with an awesome DSG gearbox (7 speed), you could outrun any street car in a flash. Thanks to the dual clutch mechanism you barely notice the up-shifts. Downshifts are mindblowing when you need more power to overtake/ outrun someone on the road. Though this looks like a relaxed banker's car meant to be chauffered around, it can suddenly transform into a driver's car and drag race anyone around.
Word of advice, go for petrol. It's silky smooth and more powerful. Mileage in city is an awesome 10, and the highways on an average of 16 if driven well. Moreover, you'll not have a care in the world for fuel economy once you are inside the lap of luxury it has to offer - truly Superb!
Moreover, petrol fuel costs almost the same as diesel. And it's expected to come down. All that you gain out of the difference in fuel cost is lost in advance with the difference in the models.
Ride Quality & Handling Ride quality is comparable with the 5 series or the E class, definitely miles ahead of their smaller siblings. Automatic DSG gear box has the option of regular and sport modes, and a manual mode. Paddle shifters add to the fun while racing - all standard equipment.
The only down-side being slightly higher body roll around high speed corners (trust me you'll not care). Not to worry, ESP comes standard and handy if you lose the corner anyway.
Final Words The total hardware package is value for money, no doubts on that. Comes with problems associated with any big car - mainly with the electronics since they are not very tuned for Indian conditions. Safety comes standard with 8 airbags, ESP, EBD, et all. Each part is meticulously crafted to offer you a fulfilling package.
Subsequently bought a 3 series for the wife and later a C class for myself, can't help imagining if I was taken for a sucker for having paid a high premium for lesser comfort and features! I still have the Superb, though.
I've driven it for over 70,000 km and 6 years now (2009 model), and puts a smile in my face everytime I get into the car.
Don't fall for catalog features list of other cars; they are available in a Nano too these days.
Areas of improvement The servicing of these beasts seem to be the greatest challenge if you are not technically sound to grossly figure identifying the trouble yourself. The service advisors/ technicians are not really qualified/ sound enough handling high-end cars since most Indian companies don't really focus on this aspect and invest in training of quality personnel.
There's also the perennial problem of corruption among mechanics of the 'authorized' service centres, coupled with lack of technical knowledge, make you feel miserable for your purchase. But that should not turn you off, since this is a common problem with any big car in India today.
Extremely spacious, comfortable, highly refinedPoor serviceExterior/Styles
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Purchase New | Driven forIts my mate since ages | Mileage12 kmpl |
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Purchase Used | Driven forFew thousand kilometers |
Exterior/Styles
Comfort & Space
Performance (Engine/Gear/Overall)
Fuel Economy
Value for Money/Features
Purchase Used | Driven forFew hundred kilometers |