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    Skoda - good car BUT very bad service

    8 years ago | Umesh

    User Review on Skoda Rapid [2011-2014] Ambition 1.6 TDI CR MT

    Detail Review:
    Rating parameters
    (out of 5)

    3.0

    Exterior

    2.0

    Comfort

    1.0

    Performance

    1.0

    Fuel Economy

    1.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Few thousand kilometers

    Exterior Good looks.

    Interior (Features, Space & Comfort) Average but old gen interiors.

    Engine Performance, Fuel Economy and Gearbox Bad combustion noise from diesel engine - like a tractor when I start the car in my basement parking.  Very poor engine reliability - diesel fuel injector failed within 30k km in my car. Car is off road for almost 3 weeks and still no response from dealer.

    Ride Quality & Handling Runs when there is no failure - spare parts takes extremely long time combined with company and dealer indifference to customer issues- ignore this and you will regret later.

    Final Words DO NOT BUY, DO NOT BUY & DO NOT BUY, Buy it only if you want to park it as a show piece in front of your house.

    Areas of improvement Engine reliability needs drastic improvement. Approach to customers and addressing after sales issues - I would say a revolution is required in Skoda to do this.

    Word to potential customers - Do Not Buy - you will regret the decision due to the extremely poor after sales service and spare parts support.

    LooksAfter sales service and customer satisfaction
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