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    Don't buy because the most ignorable thing for service centers is 'CUSTOMER'. Genuinely Pathetic

    11 years ago | Sarvesh

    User Review on Skoda Rapid [2011-2014] Active 1.6 TDI CR MT

    Detail Review:
    Rating parameters
    (out of 5)

    4.0

    Exterior

    4.0

    Comfort

    3.0

    Performance

    4.0

    Fuel Economy

    4.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Few thousand kilometers

    Exterior Very good.

    Interior (Features, Space & Comfort) Awesome.

    Engine Performance, Fuel Economy and Gearbox Just perfect.

    Ride Quality & Handling Great!!

    Final Words Each car's very crucial element is the service. And skoda's pathetic service will seriously make you cry. Money digger people who try to lootofy you. Recent experience is I have dashed my car and have a dent and scratch on front bumper. The skoda service guy told me dont go for insurance it will take a week's time. We will replace this with new one in 5 days. you will just have to pay 3000rs extra for that because anyways for insurance claim and repair you will pay 2500rs. Replacing the bumper will cost around 5500rs. I gave the car for 1 year service and the people said that though you are giving the car for service before completing 1 year; you have already exceeded 15000km and now you wont get the free service.

    Other thing is for servicing they said it will take 1 and half day and after hell lot of follow up they returned my car after 3 days. The service center in sewri i.e. AUtobahn Skoda is surrounded by slum areas and the place is aweful. There is absolutely no place to park and the car is parked always in a gully at back of the service center where people usually urinate. The service center staff is pathetic and rude. Servicing is also not upto the mark. In fact after servicing and telling them 100 times about the defect in my car from the day 1 remains the same; that defect is you need to tightly hold the stearing to make the car go straight or else it slides onto the left automatically. My earlier car was Maruti Suzuki Wagon R and Sai Service is the best Car Service provider I must say. Withing 2 days your major car repairs are done and they do service in just one day.

    Areas of improvement I dont think so these losers can ever improve.

    Car is very good, engine, suspension, exteriors, interiorsService the biggest turnoff which will definitely make you regret your decision of buying skoda.
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