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    worst service very bad responce from both gurudev motors chennai and skoda head office

    12 years ago | Senthil

    User Review on Skoda Rapid [2011-2014]

    Detail Review:
    Rating parameters
    (out of 5)

    5.0

    Exterior

    3.0

    Comfort

    4.0

    Performance

    3.0

    Fuel Economy

    3.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Few hundred kilometers

    Exterior good

     

    Interior (Features, Space & Comfort) good

     

    Engine Performance, Fuel Economy and Gearbox good

     

    Ride Quality & Handling dont  good

     

    Final Words dont buy this car unless they improve there service quality .the sales persons are very talanted tey sell the car to us and their job gets over but the service persons are really the worst. they have to go a very long way in improving their service.our brand new skoda rapid diesel is in service station for past 6month the door was damaged and front wheel align ment was defective in a small accident. they changed the door but they failed to report the wheel problem to the insurence person and closed the insurance durin delivery they notised that there is some sunpension problem in the front wheel and they accept that it was there mistake but not ready to rectify the car and also not reporting to their higher athourity about their careless mistake .if v send mail to skoda customer care they are also not responding properly each and every time some new person takes the phone and the just say their server is slow or they will inform to their higher official for the past 15 days dont know what to do not only me most of the skoda customers face many such problems in service side

     

    Areas of improvement  service persons and service persons

     

     

    overall a good carvery worst service never buy this car and regret during servicing
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