Very Poor Service!! But a great car

Well.. there are a million sites that speak about the car's looks and performance. So, I am not going to write about that. Of course.. those are bound to differ with each individual's tastes. But i certainly have to write about what entails a buyer after the car is bought

I bought the TDI MT version of the car in Chennai from Gurudev Motors a couple of months back. Of course, I liked the car for its looks and everything else.

I had a small accident after about a month of driving it and had to take it to one of their service centers. Seriously.. never come across such bad service for any product. Considering a car that is released so recently and is being promoted vigorously... I would have expected a lot more.

In all of Chennai, looks like there is only one service center that can take in cars that need insurance claims. Added to that there is not even a pickup or drop service. So.. anywhere in the city, you'll have to struggle to get to their service center and make your own means to get back home.

Finding their service center is another problem. The body shop is sort of hidden and it takes a lot of work to find the place.

Reaching there is still the smallest of problems. It has taken about one month for them to get a new spare part. And am still waiting. They don't follow up whatsoever. I was at their service center a couple of times after confirming a date and only on reaching there they tell me they don't have the parts. Looking at it, there is no coordination between the person scheduling the services and the actual service station. Noone calls back for any problem. If it takes a whole month to just take in the car for service for a simple bonnet replacement, I don't really understand how this can even be called a service center.

REALLY PATHETIC SERVICE. For anyone driving in India, service is as important a feature as the car itself. So.. beware!!

 

Great looks!! great to drive!!BAD BAD BAD Service!!