PATHETIC WORST Customer Service

Test drive the Skoda Rapid in November and like the product. Immediately after the test drive the Sales guy were after my life getting the car booked. i received 4-5 calls a day for booking the car. Eventually decided to book  Skoda Rapid on 30-Nov -2011.

After the car was booked, the follow-up calls did a turnaround. i started making calls to the delear for the status update but no vain. I was promised delivery in mid January but no information from Dealer. After making 100 such calls to the sales guy and the senior member, i still do not have any info. They have one excuse or the other

I HAVE RECEIVED A BETTER SERVICE FOR MY DAUGHTER'S FIRST BICYLE THAN WITH THE SKODA DELEARSHIP (PAYING AROUND 8.5 LAKH)

This is the most poor service and sales i have received my entire life.

Exterior The exterior is simple and more practical, the looks are ideal for a family car.

Interior (Features, Space & Comfort) The interiors are good with beige interiors, it really gives a good feeling inside the car.

Engine Performance, Fuel Economy and Gearbox The engine has a good response and liked it to past traffic on a busy city road. the throttle response is excellent.

Ride Quality & Handling The car feels good over potholes and the ride quality is excellent handling on the road.

Final Words Good product with a WORST SALES and Customer Service. If you are planning to buy one, be ready to follow-up with dealer till to get exhausted.

Areas of improvement SALES AND CUSTOMER SERVICE.

The productCustomer Service and Sales