CarWale
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    Frustrating experience and no proper and professional support.

    2 years ago | Syamantak Mondal

    User Review on Skoda Kodiaq Style [2022]

    Detail Review:
    Rating parameters
    (out of 5)

    1.0

    Exterior

    3.0

    Comfort

    1.0

    Performance

    4.0

    Fuel Economy

    2.0

    Value for Money

    PURCHASE:
    Used

    DRIVING:
    Few hundred kilometers
    I had bought a Skoda Kodiaq which is ABSure certified two months back. After driving for a few hundred kms, I have had consistent problems with the suspension. No proper support has been provided and the partner service stations have absolutely to dignity to acknowledge that there is a problem. This is post providing them with the proper diagnosis of the car from authorized Skoda service centres (two service centres). The partner service centres have no experience to deal with premium vehicles. The would rather give you excuses than attend the problem. Further, there is no provision of getting the cars checked under warranty from the manufacturer. It is evident that the warranty is not provided to address any future problems in the vehicle in a systematic way. Since taking the car to the authorize service centre is going to bring up further problems, these people very conveniently send their customers to such service stations who either don't have the expertise to deal with the complexity of the vehicles or deny any problems (to the advantage of the warranty provider). It has been a harrowing experience, only two months after buying the car. Please consider carefully before buying any vehicle which is certified by Carwale. They don't care for customer satisfaction.
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