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    Great car but lousy after sales service

    12 years ago | Sandeep Ganguly

    User Review on Skoda Fabia Classic 1.2 MPI

    Detail Review:
    Rating parameters
    (out of 5)

    5.0

    Exterior

    5.0

    Comfort

    4.0

    Performance

    4.0

    Fuel Economy

    4.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Few thousand kilometers

    Exterior Smart looks. I think Fabia has the smartest look. The front grill fives it a very aggressive feel. The bodOtis tough and will not get damaged easily.

    Interior (Features, Space & Comfort) The car is very spacious including the boot. The extra features of cup holders and the aux input are well positioned. The dashboard is also pretty smart.

    Engine Performance, Fuel Economy and Gearbox Fuel economy is around 11 in city and 13 on the highway for the petrol version. you can get acceleration only on the 3rd gear. The car jerks when you change gears. at constant speed it can really be smooth on the ride quality. 

    Ride Quality & Handling Great suspension for our city roads.

    Final Words The only problem with Fabian is after sales service. The workshops in Mumbai are in the suburbs onlyspares spares are expensive and you do not have any AMC after the 2nd year. The service quality at the work shop is very bad. 2 to 3 trips to rectify problems is quite common. I have taken my car to more than 1 workshop and they all ignore the customer concerns and complaints. Skoda does not seem to be too strict about its workshop qualities. Smaller parts are also not stocked in the workshops.

    Areas of improvement If soda does not improve its after sales it will loose the good will it received from its good quality cars. 

    Strong built, solid performance, decent mileageSlow acceleration, expensive spares and bad after sales
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