Poor after sale service

I own a Renault Scala(KL 59 XXXXX) which I bought from Renault Kannur showroom 11 months back. Four months after I bought the car I noticed that the ac was not working properly(sometimes hot air was coming out of the ac vent).So I approached the Renault service centre at Kannur and after taking three days for inspection we were told that the damage caused to the outer air vent of the ac by rat entry was the reason for the ac malfunction and that it was not covered under the warranty. The service manager advised us to change the blower at an expense of Rs 25000 since according to them it was the only solution. Since I was not convinced we decided to opt out of their advise. But on the evening after this service I noticed foul smell coming out of the ac and gave the car for a second service at the same service centre. Taking three more days and after paying Rs 3000 they gave the car back but foul smell still persisted and the problem with ac remained the same. I contacted the customer care centre but the only reply we received was to follow the advice of service centre personnel. Finally I had the car rechecked by an ac mechanic and by an hour he was able to find out that the problem was that shutter of the heater was jammed in the open position and he was able to correct it in no time with Rs 300 as the service charge. Such a simple problem could not be detected by the service personnel even after two services taking six days. I am very much disappointed with the after sale service provided by Renault and I will never recommend this brand to anyone eventhough in other aspects the car functions satisfactorily.

Good space,good fuel economyPoor quality service and customer care services