Scala is not to buy

Dear Sir,

We are suffering till today for following:

1. Car is without number plate (No documents of RTO submitted).

2. No mats in the car and.

3. Zero Depreciation Insurance not given whereas we had paid for it.

4. No account of payments given.

5. They are not taking any phone calls now.

Other things as mentioned earlier are also their which are out of reconciliation. My detailed mail to Customer care remained unattended so attached below.

Dear Sir, Further to mail below we are to inform you that today also we tried to contact both Mr. Pramod Singh +91842583XXXXXX and Ms. Anju +919664XXXXXX more than 10 times but both are not answring the calls. To our surprise we received a call from +912241XXXXXX that our number plat has been made but they do not have any person to deliver.The person (a girl) called refused to disclose her name. She was not aware about the car mats. Your immediate intervention is required otherwise we will be boud to move the consumer court.  Dear Sir, We are to inform further that the dealer's representative had sent the vehicle to our residence without proper documents i.e. 1. No car Number and/or No RTO documents 2. We had paid additioanl Insurance premium of about Rs. 7,700/ for Zero Depreciation but only a normal Insurance policy had been taken. 3. Receipt of amount paid and relevant bills of amount appropriated not given Car had been sent with a new driver without any company representativ. Further we are told that the car can not be used without car number so if you want to use then use it at your risk. They have not given essential asseories worth Rs. 3,000/ like mats etc as mentioned in price list whereas they promised us to give the same without any additional charges as part of December booking discount. Their are so many other issues in the car which are unable to state in the mail. Hence we have not accepted the delivery of the car as a good delivery. They told us that they will call us today but till now no phone call received they have switched off their mobiles.   You are advised to take action on priority and look in to this.  Dear Sir, We have booked a Renault Scala desile car at your VASHI NEW Mumbai Branch Contact persons'mobile number is 09664XXXXXX Ms. We have booked the car on 24th Dec. 12 and paid 100% amount on 27th December, 2012 and requested to get us the Car RC dated January, 2013. (Cheque debited to our account on 29th December) Since that time we are informed that car will be delivered to us with in 4-5 days (i.e. latest by 5th or 6th January as 1st may be a holiday. However after 2nd January onwards some excuses are being given and car is yet to be delivered. We understand that the process of RTO had not been started on 2nd and that has resulted in whole delay. Some of the forms had not been obtained till 2nd and we were made to rush the same on 2nd Jan. We had requested at the begining that we shall get the car latest by SUNDAY or in any caseby Monday that is 7th January, 2013. It appears that either the RTO work is being given to an outsider and he has delayed the process or it is the negligence of the person handling the matter. Now to our surprise we are being informed that Car number is yet to be received and is likely to be received only after 6pm on 8th January. So car can not be delivered even on Tuesday 8th January. We asked to conatct us to the branch head but no care is being taken. We request you to intervene and resolve the issue today itself. Car booking made in the name of my wife Sujata Bhudeka Regards/Sampat Bhudeka 09819XXXXXX/ Sujata -9821XXXXXX.

Interior (Features, Space & Comfort) Bad.

Engine Performance, Fuel Economy and Gearbox Bad.

Ride Quality & Handling Bad.

Final Words Worst service during sale so you can imagine tge after sale service.

Areas of improvement They shall close.