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    Poor coustomer care and services

    5 years ago | Damji bagra

    User Review on Renault Kwid [2019] [2019-2019] CLIMBER 1.0

    Detail Review:
    Rating parameters
    (out of 5)

    1.0

    Exterior

    1.0

    Comfort

    1.0

    Performance

    1.0

    Fuel Economy

    1.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Few thousand kilometers
    Buying experience: My bro. bought this car with lot of expectations from Renault Dibrugarh as being his first car, our family car. But after 1 week it started to so it's real color. Firstly it started with some starting problem, when enquired, they the dealer said the alternator is bad, so we changed, cost him few thousand rupees. Then before even 2000 km, again it started giving starting problem. They dealer took the car from our home and when enquired one of the engineers said , again some engine problem, will cost rs.30000/-. After managing cash for the same, we phoned, and to our surprise, they told us the engine got seized. We question that before it just some small mechanical problem , and how come engine seized. They deline to listen to us. We complained at consumer forum, even after 3 time notice to them, they didn't show up. Even all the staffs who received the car, and who was in charge of the car changed. Seeing no way out . After a year complaining and requesting we have to procure a new engine for the car costing nearly da. 1 lakh 16 thousand, making charge not included. Said the car will be ready in next month. So this was our experience with Renault Kwid Climber car and the staff if Renault Dibrugarh. Lot of pain, waste if money and time. Will never suggest any of my friends or relatives to buy Renault car. I too this month brought a Hyundai car. Never poor services by the company. Hands down.
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