Renault Fluence [2014-2017] User Reviews

Exterior is nice.

Interior (Features, Space & Comfort) is poor. no much features.

Engine Performance, Fuel Economy and Gearbox Good.

Ride Quality & Handling is very good.

Areas of improvement lot to say in this segment. just pray God before you send this car to service station. I have 2 experiences. 1. Few months back I went to a trip for 10 days and after coming back to home I started my fluence and found that the diesel trigger was damaged by a rat. service engineer advised to replace the entire set along with the diesel trigger. I paid nearly 18000/- for that. But in my view diesel trigger is a rubber product and if the company supplies it as a baby part it may cost around one or two thousand only. 2. Now the a/c is not workig properly because of the problem with evaporator coil. There is no stock with the dealer in vijayawada. Even after a week that part is not available with the dealer. After giving complaint to renault they advised me to replace the entire a/c blower set. Evaporator coil costs around 26000 and entire a/c blower set cost about 52,000/-. Now the company people are saying that they are helpless to provide baby part i.e evaporator coil. We can understand that the evaporator coil price is much more than any other car's coil. But how can we accept that for a small part we have to change the entire unit? Just imagine if the door handle has the problem and you are advised to change the door. My car has the problem with front suspension also. They are advising to change the entire suspension worth 85,000. Finally I advise you to buy this car but sell it before waranty period expires. My strong suggession to the company is to simplify spares as small as possible to reduce maintainance cost. Instead of spending money for these kind of spares it is better to spend money for charities.

THE WORST SERVICE OF RENAULT.

I AM USING RENAULT FLUENCE AND IT HAS GOT A BREAK PROBLEM AND I KEPT MY CAR AT MANGALORE SERVICE STATION TO RECTIFY THE PROBLEM. I GOT A CALL FROM THE SERVICE STATION SAYS THAT THE DRUM AS TO BE REPLACE AND IT TOOK 2 WEEKS FOR THE PART TO COME FROM CHENNAI TO MANGALORE BUT THEY COULDNT RECTIFY THE PROBLEM. THEY TOLD ME THAT THE ABS SYSTEM AS GONE AND IT WILL TAKE ANOTHER 2 WEEKS FOR THAT PART 2 COME DOWN. NOW ITS ALMOST A MONTH, BUT THE PROBLEM WAS NOT WITH THE BREAK DRUM OR ABS SYSTEM. THEY STILL CANT RECTIFY WHATS THE PROBLEM IS. I EVEN CALLED HEAD OFFICE AT CHENNAI CUSTOMER CARE MUMBAI BUT TILL NOW NO RESPONSE FROM ANY ONE.

MY ADVICE TO EVERY ONE PLZ NOT TO BUY RENAULT CARS COZ THEY ARE NOT EVEN BOTHER ABOUT THE SERVICE AFTER THE SALES.

During service your pocket will be empty. For normal routine service you have to pay Rs18000/

If you have any problem they will charge minimum Rs20000/- Milage also very bad. Behaviour of service cetre is like that as if you have done the mistake buying their model. 

There are very few service centre available and they are doing monopoliy.

I will not suggest to buy renault fluence to any one. Even for other model also buyer has to keep in mind that there will be costly maintenance in range of three times of other equivalant vehicle.

Interior (Features, Space & Comfort) is lokking good but not efficient

Engine Performance, Fuel Economy and Gearbox

 It is not at all fuel economic vehicle though the company claimed that

Ride Quality & Handling

 Shock absorber are week

Final Words

 This is not value for money

Areas of improvement  

First of all efficient and economical service. Company also train there service representative. They should understand their existance is depend on our choise. They should not feel that we have purchase the vehicle means we are under their wish. Company should take it very seriously other wise thay will be out of market. Their branding is not so posotioned that they should behave like this.

Exterior

 Elegant Look Stylish Big Car at a very good cost.

Interior (Features, Space & Comfort)

 Dashboard should be better, Boot Space Huge ,Seating Very Comfortable  with the Back hand rest AC is comfortable.Keyless entry is a good feature.Spacious Car

Engine Performance, Fuel Economy and Gearbox

 Initial Pickup Low On Indian Roads no one gets a span of even 20 Kms to go at 150/Hr consatantly so very good dirve quality.No Knocking or engine rattle even at idle.I have taken a mileage of 23 Km/Lt what else do you expect from such a big car.Seamless gear shift car is very smooth in the 6th Gear one can also be in the 6th gear at the speed of 70km/hr & 170km/hr.

Safe Dirve Quality 

Ride Quality & Handling

 Ride Quality Road Grip very Good very well Balanced Maintenance cost is not high at all.

Final Words

 Best Value for Money All my long drives are memorable with good mileage

Areas of improvement  

 Initial Pickup & Interiors 

I love my vehicle, they have made an excellent piece of art and I appreciate it, I have been using it from 2011 and it has been 5 years of sheer pleasure. But on the way there were small painful hurdles made painful because of the long duration.

Interior (Features, Space & Comfort) The interiors are durable, they really last the drill. excelptions are the door handles and the music system, they get scratched if you touch them with your fingernails.

Engine Performance, Fuel Economy and Gearbox Engine performance is good and is better with the newer models, fuel economy depends on your service center guy they can tweak the engine a lot and that can change everything. Gearbox is smooth and excellent.

Ride Quality & Handling Its smooth as an airplane and handling is as easy as driving a maruti 800.

Final Words Buy Fluence and Pray that everything goes well.

Areas of improvement Spares Spares! small spares!! especially in Mysore. Break cables, wipers, batteries fro key, floor mats, small interior light bulbs, none of them are available! You have to drive down to nearest metro city to get them. Service is poor and not helpful. All they know to do is Replace. An exageration would be asking the customer to replace the door if the door lock is damaged! :)

Renault could relook into the attitude of the serive dealers. Whether every replacement they do is actually necessary? If customers feel that a company resorts to earn more through service than the product itself then may be it is not very good idea to go purchase even if the product is good. (just like maruti).

The service entre guys do not have any idea about the technical problems, they just keep on recomending to change parts, and raise the bills. where as problems remain the same.

Car has to go to workshop atleast thrice for the same problem , as they do not rectify it.and every new time ask to change for another part.

The spare parts used by them are of very poor quality. the technicians do not use their brains, and even after listing down all the complaints, they do not rectify all problems and later will tell you send your car again to the workshop.

Sometimes i feel the car meant for the service centre and not for consumers.their one solutions becomes a problem for the other part, it feels that they have pre decided the sequence of problems in the car.

I am totally disappointed with this kind of service and quality. And would not recommend anyone for Renault products, this is my experience of last 3 years.