False Promises and Pathetic Service

Colour: Had booked a Brown Renault Duster. Which was supposed to be delivered within 9 days. However, on the 12th day I was informed that the colour is not available and either I accept the Orange one or a White one. For the Brown car I was asked to wait for 3 weeks. Was asked to either cancel my booking or wait for 3 to 4 weeks. Had to buy an Orange one.

Accessories: Was promised for Seat Covers. Had asked a hundred times to send me the available colours. However, on the day of the delivery I saw a Red seat cover on my Orange Duster. The then manager asked me to get it replaced which never happened. Lastly Tara (CRM) and asked me to be contented with whatever I have received and just in case I have to change the seat covers in the near future, Renault will provide it to me at the factory prices. However, nothing was given to me in writing. So I'm believing this is again a false promise which will never get fulfilled.

Teflon: The manager at Sahibabad showroom promised me Teflon coating. It didn't happen on the delivery and was again promised that it will be done on the first service. The manager left and promised went up in the air as nothing was given to me in writing. After numerous arguments with Tara and Jalbir and an email I was given the Teflon coat.

RC and Number Plate: Had to wait for over a month to get my RC and Number Plate. Had to call every alternate day to get an update. Everyday I was told that it'll be fitted the next day. When I threatened to park my car at their gate then it got fitted.

Again had to wait for half an hour and had to make few calls just to get the work started. I have 3 free services left. Seeing the treatment I received at the dealership I wanted to avail the service at some other service center. However, the 4th service is offered from the GZB offices and can't be availed elsewhere. Again a fake promise made to just dupe people. I wrote to customer@renault.com hoping they'll intervene and find a solution that can safeguard a consumer. However, they too were no different.

They gave me no solution. Seems like harassing consumers is a standard practice at Renault. As soon as I get time, maybe tomorrow, I'll park the car at their gate. I'm ready to bear the losses but will make others aware of their harassing practice.