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    Totally I liked the vehicle and its value for money Except the customer service and dealers

    10 years ago | Santhosh C John

    User Review on Renault Duster [2012-2015] 85 PS RxE Diesel

    Detail Review:
    Rating parameters
    (out of 5)

    4.0

    Exterior

    4.0

    Comfort

    4.0

    Performance

    3.0

    Fuel Economy

    3.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Few thousand kilometers

    Exterior

     Good

    Interior (Features, Space & Comfort)

     Good

    Engine Performance, Fuel Economy and Gearbox

     Good

    Ride Quality & Handling

     Good

    Final Words

    Totally Vehicle is good and value for Money

     Areas of improvement  

     Can improve interiors and add some safety features in all variants Like ABS

    Also In one City You should give dealer ship to different companies. Because of this monopoly Dealers are not customer friendly as they know we do not have any other option. I purchased my vehicle from Bangalore and I had Very bad experience during my renewal of Insurance. That dealer will give cashless facility only if I renew the insurance through that dealer. Their insurance marketing Team has promised me Bumper to Bumper and finally they provided Regular policy. I personally asked for Bumper to Bumper and they quoted me an amount and I paid the same. As I did not cross check with insurance company for long time and recently I got to know that my Policy is not bumper to bumper. When I Raised this concern they replied back saying premium amount that I paid was for regular policy, upon that I asked them to cross check the telephonic conversation happened between me and the executive. Finally they lifted their hand saying that call record has been deleted.I dont work for any insurance company to know what would be the premium amount for different policies As a customer I Asked for bumper to bumper and they should have quotated me the premium amout for that instead of doing this blunder.

    Same Issue I raised with Renault customer Care and even they did not give a proper update on that. If this continues as People will opt for different vehicle with good customer care services. 

    Good style, Driving comfort and pick up is goodFuel economy in city is bad. Also gives some body rattling noise
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