Renault Duster [2012-2015] User Reviews

Exterior: This where all the people likes this vehicle.  Most of the colors are very good..I did not like Blue.  

 

Interior (Features, Space & Comfort) : Easy Driving, especially very good for women drivers. We dont feel like we are driving big vehicle.  Driving wise, I can give 4.5/5 rating.  It has good space , which is suffiecient. Four average size people can sit and three people can sit comfort. My ratings for this 4.5/5. Feature wise, they should have added few more since this comes in SUV model. Few features are added in high end model.  We can add the feature if required. My ratings on this: 4/5. 

 

Engine Performance, Fuel Economy and Gearbox: This is the first time I am driving Diesel vehicle.  I did not find much difference with Petrol car. Maintenance also does not cost us much, approx 3-4k per visit. Maruti is the only vehicle the maintenance is less. My diesel vehicle mileage : Local 14-16 KM per Liter with AC.  if you drive in high traffic , it gives you 14 KMPL.  on Avg 15 KMPL.

On high ways, I get beteen 18-21KMPL.  Avg: 19-20 KMPL

 

Ride Quality & Handling: We can drive easily on rough roads and the base height is good enough. 

 

Final Words: I can suggest this vehicle to others. 

Other vehicles, I can comment: ( budget less than 12L)

1.  Ford Ecosport: Looks good, but not rough. Duster has manly looks. Some people says, clutch is tight. I am not sure about the Ford support. I am not confident about that. Parts might be costly. Good internal features.  My overall rating here: 4/5

2. Maruti Ertiga: Driving wise OK, not so easy for women. Maintenance is cheap. Mileage is good enough. Note that this does not come under SUV.  No boot space. Over all rating: 3.5/5

3. Wagnor: I like this for easy driving and low maintenance. My rating: 3.5

4. Santro: Easy driving and little high maintenance compared to Maruti. Hyundai has better AC than Maruti.

 

 

 

 

Fuel Economy, Manly looks, Easy DrivingBuilt in Features

I bought Renault Duster 2 years back, just a week after its launch.

It has run 45000Kms and this is the 5th time i need to replace the brake pads and lather.

Everytime company tells me Sir you wont need to come back for brake pads for atleast a year or 40,000kms but every 7000-9000 kms i need to get them replaced.

My uncle has the same car and model. So i exchanged mine with him to see if the problem is driving. In 2 months again my car being driven by my uncle needs a replacement but his being driven by me doesn't. This clearly shows that my car has some problem that their service stations cant fix and blame is always on the driving pattern and wear & tear.

There is no contact details of their high ranking officials to whom customers can contact and neither will they ever give it you since they are i guess busy making money by fooling customers. 

Yesterday i sent my car for service and the servie station said "Sir your brake pads wont last long, Change Kardun". Thats when i decided to let people know what shitt they've been pouring over their customers.

Good Style But Customer Service SucksCustomer Service, Wear & Tear, Fuel Economy

Exterior

 Good but can be improved

Interior (Features, Space & Comfort)

 Even this can have better sapects like Automatic Climate control + Push button start + Keyless entry

Engine Performance, Fuel Economy and Gearbox

 Perfomance is great for highway, but worst in city - if you go in mid-traffic area for around 15/20 minutes, its clutch and all will make you leg pain . . .

Ride Quality & Handling

 Great

Final Words

 Renault Duster is definately a great car, but need to improve a lot for after sales

Areas of improvement

AFTER SALES NEED TO IMPROVE A LOT - I got my car to the service centre for 6 times for the same complains and still not resolved . . . 

Guys I'd like to say that Renault seems to be good company and specially Duster is a great success no doubt, but I am very much frustrated due to both.

I purchased a Renault Duster before some months and now its like my duty to take the car with the same complains every few days.

What is this !!! Did I pay lakhs of rupees for this ???

I want a CASH BACK for my car or I'll make this a serious issue for sure . . .

I have submitted my vehicle to your service for more than 5 times in 7 months for the same repeated complains, the car has repeated complains every few days and the best part is that they increase day by day.

It seems I PAID for a Renault Duster and now I've to check its FAULTS.

6 TIMES TO THE SERVICE CENTRE FOR SAME REPEATED COMPLAINS IS MORE THAN ENOUGH FOR A CUSTOMER, DO VALUE THAT.

 

Exterior, Interior, Perfomance (Highway)WORST PERFORMANCE for City driving - DEFECTIVE CAR

I am from lebanon I dd bought a car from the company a renault duster model 2015 I own it from 4 to 5 months, for a 4888 km I think that 5 problems is something really bad.

I had a problem at first with the fuel sensor that took two visits to the company garage to get fixed then i had a problem with the driver's door it wasn't closing very well and smoose after that i had a problem with the brakes in fact 2 problems 1st is that the brakes wasn't able to stop the car properly 2nd the brakes where emmiting a sound of squeak and now the latest problem is that the transmission is( kicking ) am not really sure about the verb kicking but i dont know how to say it but the transmission is doing a sound in each time when I change it ( from 1 to 2 or 2 to 3 or 3 to 4 ) it is something unbeleivebal buying a duster is a reallll wast of money.

Good styleBad interior

Hi, Im using Duster for the past 18 months and here are the following complaints for which I dont recommend Duster to others,I'm from Mumbai and I always travel. I drive in a very safe speed. My vehicle number is MH43P xxxx, This is my 6th car after Maruthi. The service team in Gen X Motors in Thane are so sad and they are all learners and they are just kids. I've been to their center 5 times so far but never met any Manager as such.

 In Thane Service Centre Vehicles are parking in muncipal Road.Threre is no proper securityPersonals are there. my last service my vehicle hit by another Duster but the manage ment and customer care manager simply watching the incident and allow the hit vechile to simply go.This incident took place in the parking area of the work shop service.

Within the 10,000kms I had 6 tyre punctures in its MRF Wanderer and now im in 38,000kms. In 25,000kms all my doors started to make rattling noise and I gave it for service with these complaints and they could not correct it properly, still Im getting it from my rear. Whenever you go to collect your vehicle after servicing you need to wait for a minimum of 1hr. Now my Reae right side window plastic handle coming out from the position.

The servicing of Duster is very expensive everytime I need to pay a minimum of Rs 1,600 for Deisel filter, Rs 750 for CRTG Air Filter, Rs 500 for Air Filter, Rs 450 for Oil Filter, Rs 1,200 for the Prestigrade Oil, VAT around Rs 600. They are expensive than Toyota Innova!!!. This vehicle is no way close to the comforts and service of any Toyota Vehicles or Honda.

Whenever you go you will definately listen to 2 or more Duster owners in high pressure moods and ongoing arguments with the service staff there. This is what I get from Renault. I have purchased it when they launched it last year and they have many Dusters on road now and I feel in another 6 months from now Renault will feel the consumers complaints on Duster and they will have to answer the buyers. Now people just dont buy new cars, they surf the net to get to know the car in detail before they buy.

Never I have received calls from the after service staff and I have explained the issues and they said they will ask someone to call me but noone called. They just dont bother with your complaints. Hope this forum while help in getting my Renault cleared of all the faults. Renault needs to call back all their cars for a free checkup once in a month for the first year and should extend their warranty. Its not worth for the money you pay.

Good Style, Fuel EconomyBad Interiors, Rear A/c Vent

Customer Beware:

What ever is promised to you by the sales person: especially in delhi and gurgoan may be a lie just to make the sale. We purchased the vehicle with most of the add-on features that were available; only to be told later some of the features were not compatible with our model. Although our money was refunded but at discounted rates saying that the value was not what was quoted and charged earlier.

"The 3 free services" are a joke - we are now told that the labor is free but have to pay for the materials and that is a standard in indian automobile industry. Future customers - please be aware of this when making the choice as the company would not tell you explicitly.

It is a good ride for driver and front side passenger but very tight for passengers in the rear.

Just get everything that you are promised in writing before the purchase to avoid any disappointment later.

The exterior looks.What a pathetic sales and after sales service

Exterior I had liked the duster before it came to India. Amongst the typical 'smiley face' cars this looked different.

Interior (Features, Space & Comfort) The interior is nice witohut it being two affluent. initially one may find placement of a few switches inconvenient but one later gets used to it. My family of 4 sits very comfortable with ample leg room for both front and rear passengers. We are a family of roadies so we have done several long road trips , including Delhi kolkata a number of times. And it has never been a strain. The AC is very effcient and functions even in peak summers effectively.

Engine Performance, Fuel Economy and Gearbox A fantastic car to drive especially on the highways. There is power available for for those sudden overtakings. The handling is exceptional with the steering being nicely weighted. The road grip of the duster is excellent maybe due to its wide stance. I have driven my car on the highways in pouring rain without any problem of skid. The engine is not too thirsty and we have clocked mileages of 17 km / litre on highways. The mileage may vary depending on speed . The best milages happen at an RPM of 1800 . The gearbox is smooth.

Ride Quality & Handling Excellent. We have driven close to 800 km nonstop witohut excessive fatigue.

Final Words A great car to buy if one is fond of long distance driving. 

Areas of improvement A few more features for safety wrt airbag should be mandatory in all models. The quality of plastic inside can be improved.

Style , ground clearance , space , suspension ,handling , road grip , fuel economy,a few more features would be nice like airbags , climate control

Duster 2015!!I use that car everyday .... it’s good looking and have a great sound system, also Bluetooth,aux,usb,contacts reader,cd! Mic so you can answer the phone while you drive from the bottoms behind the wheel drive :) About fuel ??, it’s very good , it don’t take that much of fuel as like my last Bmw 530i :/ Let’s go to his problems .... gear shifting sometimes lags, the wheeling drive is little hard than I expected but now it’s usual for me :) it sometimes lose control at rainy weather and start drifting alone ?? It could be better if ... they add more space for passengers! V1.5 ?? It should be like v2.0 that would be better ! And wtf with my rear windows! It opens by hand manually ?? and the small mirrors is the same ! Xd make it by bottoms or something I mean it’s 2015 car ! My past Bmw was better on options but I saw that car price and it was sheap but now I feel bad ! My Bmw was better !! 2006 v6 full option ! But yeah It’s good for begginars :)

This car is amazing in drives and control, its handling is much easier and convenient no car still date I have driven has given me. Great enjoyable, memorable drives everytime I have driven with it.