Engine complaint and very bad experience from Nissan service engineer and Service centre in Kochi

I have a Nissan Micra aging 2years, from the 30000km onwards the engine starts to make noise and send to the service center. They had taken almost one week to identify the complaint and replaced some consumable parts under the warranty which having the extended warranty.

Again after 10000km the same noise started severely  and again sent to the service center in Koch, they had taken almost 75 days to complete the service, whenever we calls to the service center, their reply was they are waiting for the spares.

Finally they completed the works after 75 days and charged Rs.2,50,000/- as service cost for the vehicle under the warranty period. So I refused to take delivery from the service center and send a complaint to Nissan customer care on 13th of July and the didn’t response to the mail till 30th of August 2014, 

By 29th Jul  I have received the contact number of an Area Manager Service for Kerala (Mr. Jayadev) and explained everything to him, he told to me that he will discuss with the service center manager and will take the necessary action to solve the issue and had son confrence calls with the service center manager, and didn’t get any reply from anybody, and later Company service engineering manager  refused to answer my calls, finally I had called him from an another number and he answered, and he realized that the call is from me and he said that he is unable to do any thin on this issue.

Being an international manufacturer I never expected such attitudes in the competitive market……..

 

So myself personally suggest all, to avoid the purchase of any Nissan vehicles in India……… 

Fuel economy 18km/ltrIrresponsible manufacture with irresponsible Nissan Engineers, and useless customer care centre