Volkswagen extends service support to Cyclone Fani affected customers

Volkswagen India has announced that it will offer service support to Cyclone Fani affected customers in Odisha. This includes free road-side assistance and special initiatives in support of affected customers owing to the widespread destruction caused by the tropical storm

Customers in Odisha can avail the free road-side assistance by dialling 1800 102 1155 or 1800 419 1155. As a part of road-side assist, affected cars will be transported free of cost to the nearest Volkswagen dealer. To ensure customer support in this crucial period, Volkswagen has issued necessary repair guidelines across dealerships for a standardised repair approach and has geared-up technical support staff and parts supply chain in the region. All affected customer vehicles will also be supported with benefits on the service repair invoice by Volkswagen dealer partners in the respective cities.

Commenting on the initiative, Steffen Knapp, director, Volkswagen Passenger Cars said, “At Volkswagen, customers are always at the centre of our initiatives. With the states of Odisha experiencing the torrential tropical storm, causing heavy damage to the vehicles, Volkswagen has taken special measures to ensure customers receive a prompt response to their service requirements. Our team of highly experienced professionals at our dealer partner in Odisha: Bharat Group is working round the clock to ensure quality and timely service in order to bring the situation back to normal.”