Toyota Kirloskar Motor (TKM) announced the launch of the Express Maintenance Service (EMS), at Nandi Toyota, Bangalore. Â The service provides a one-hour periodic maintenance service for all Toyota models is available to customers at the same price as the normal service.
It reduces the servicing time of a vehicle from the existing 17 hours to 1 hour by eliminating the stagnation time between processes.Â
For Dealers, the implementation of TSM Advanced Program will bring a significant increase in workshop productivity. This service requires 3 people at the maintenance bay and requires specific tools and equipments that are procured locally. Customers could avail this service by prior appointment.
Currently Toyota has 82 state-of-the-art outlets across the country with a total service staff of 3315 personnel. Every month over 80,000 vehicles are serviced and more than 2400 personnel are trained by TKM annually.
After the success of the pilot project at Lakozy Toyota, Mumbai, in 2005 the EM Service was implemented at 14 locations. In 2009 TKM plans to spread this project to 50 more locations.
