Nissan Motor India Private Ltd (NMIPL) inaugurated the Field Quality Centre (FQC) and the Training Centre in its manufacturing facility at Oragadam.  The FQC aims to better understand the needs of Nissan’s customers and build vehicles with a high-level of customer satisfaction.
Mr. Kiminobu Tokuyama, MD & CEO, Nissan Motor India said, "At Nissan, quality is a key attribute in establishing brand value. Quality improvement is a never-ending process, and is well integrated into our product development and production processes. The Field Quality Center is the nerve center for quality improvement. The Training Centre will provide Product, Process & Soft Skill trainings for dealership staff located in India and Nissan’s consistent focus on ensuring a quality ownership experience to our customers will be strengthened by this new facility."
The FQC activities include FQIA (Field Quality Investigation & Analysis) and Joint Analysis (Among Suppliers and Nissan’s R&D, Production, Quality Assurance & Market Quality). FQIA Joint Analysis provides the benefit to take immediate countermeasures on customer complaints. The Training Centre covers nearly 1,500 sq.mts of operational area, and includes three large classrooms, a new model training facility, a conference room and 6 work bays and an excusive area for Body Repair and Paint Trainings. All the training courses are based on Nissan’s training standards and have been customized for the needs of our Indian business.
