CarWale
    AD

    Maruti Suzuki and Honda awarded the highest rank for customer satisfaction

    Authors Image

    Nikhil Puthran

    13,422 Views
    Maruti Suzuki and Honda awarded the highest rank for customer satisfaction

    The findings from J.D. Power 2016 India Customer Service Index (CSI) study reveals that the automakers in the country have collectively improved their after-sales service satisfaction for the eighth consecutive year in India, but satisfaction levels and service consistency vary greatly across the regions of the country. Honda and Maruti Suzuki have jointly topped this year’s customer service index study. While there a tie in second spot between Hyundai and Tata Motors.

    Overall, the service satisfaction in the mass market segment in India has reportedly improved by 14 points to 880 on a 1,000-point scale in 2016 from 866 in 2015. The study further goes on to state that the overall satisfaction in the west region is 900 and the overall satisfaction in the north region is 857. Speaking about it, Mohit Arora, executive director at J.D. Power said, “In an astoundingly diverse market like India where every region and state has its own unique characteristics and needs, dealers need to capitalize on every customer interaction opportunity to develop points of differentiation and deliver on those expectations. By being attuned to the differing customer needs across the country, dealerships can continuously adapt their service processes to consistently deliver a superior customer experience.”

    The 2016 India Customer Service Index (CSI) Study is based on responses from 7,843 new-vehicle owners who purchased their vehicles between May 2014 and August 2015. The study identifies 22 service standards that can positively impact the overall customer experience.

    Popular News

    Recent News

    Featured Cars

    • Popular
    • JUST LAUNCHED
    • Upcoming
    Maruti Suzuki Dzire
    Maruti Dzire
    Rs. 8.20 Lakhonwards
    On-Road Price, Madikeri
    Check On-Road Price
    JUST LAUNCHED
    11th NOV
    Skoda Kylaq
    Skoda Kylaq
    Rs. 9.43 Lakhonwards
    On-Road Price, Madikeri
    Check On-Road Price
    JUST LAUNCHED
    6th NOV
    Tata Curvv
    Tata Curvv
    Rs. 12.00 Lakhonwards
    On-Road Price, Madikeri
    Check On-Road Price
    Mahindra XUV 3XO
    Mahindra XUV 3XO
    Rs. 9.38 Lakhonwards
    On-Road Price, Madikeri
    Check On-Road Price
    Mahindra Thar Roxx
    Mahindra Thar Roxx
    Rs. 16.24 Lakhonwards
    On-Road Price, Madikeri
    Check On-Road Price
    Hyundai Creta
    Hyundai Creta
    Rs. 13.62 Lakhonwards
    On-Road Price, Madikeri
    Check On-Road Price
    Tata Nexon
    Tata Nexon
    Rs. 9.63 Lakhonwards
    On-Road Price, Madikeri
    Check On-Road Price
    Maruti Suzuki Fronx
    Maruti Fronx
    Rs. 9.06 Lakhonwards
    On-Road Price, Madikeri
    Check On-Road Price
    BMW M5
    BMW M5
    Rs. 2.45 Croreonwards
    On-Road Price, Madikeri
    Check On-Road Price
    JUST LAUNCHED
    21st NOV
    Mercedes-Benz AMG C 63 S E Performance
    Mercedes-Benz AMG C 63 S E Performance
    Rs. 2.40 Croreonwards
    On-Road Price, Madikeri
    Check On-Road Price
    JUST LAUNCHED
    12th NOV
    Maruti Suzuki Dzire
    Maruti Dzire
    Rs. 8.20 Lakhonwards
    On-Road Price, Madikeri
    Check On-Road Price
    JUST LAUNCHED
    11th NOV
    Skoda Kylaq
    Skoda Kylaq
    Rs. 9.43 Lakhonwards
    On-Road Price, Madikeri
    Check On-Road Price
    JUST LAUNCHED
    6th NOV
    Mercedes-Benz AMG G-Class
    Mercedes-Benz AMG G-Class
    Rs. 4.43 Croreonwards
    On-Road Price, Madikeri
    Check On-Road Price
    Mercedes-Benz E-Class
    Mercedes-Benz E-Class
    Rs. 96.95 Lakhonwards
    On-Road Price, Madikeri
    Check On-Road Price
    Volvo EX40
    Volvo EX40
    Rs. 59.31 Lakhonwards
    On-Road Price, Madikeri
    Check On-Road Price
    BYD eMax 7
    BYD eMax 7
    Rs. 28.40 Lakhonwards
    On-Road Price, Madikeri
    Check On-Road Price
    Audi Q7 facelift
    LAUNCHING SOON
    Nov 2024
    Audi Q7 facelift

    Rs. 89.00 - 98.00 LakhEstimated Price

    28th Nov 2024Expected Launch

    Get Launch Alert on WhatsApp

    Mahindra XEV 9e
    Mahindra XEV 9e

    Rs. 50.00 - 52.00 LakhEstimated Price

    26th Nov 2024Expected Launch

    Get Launch Alert on WhatsApp

    Mahindra BE 6e
    Mahindra BE 6e

    Rs. 17.00 - 21.00 LakhEstimated Price

    26th Nov 2024Unveil Date

    Get Launch Alert on WhatsApp

    Honda Amaze 2024
    LAUNCHING SOON
    Dec 2024
    Honda Amaze 2024

    Rs. 7.50 - 10.00 LakhEstimated Price

    4th Dec 2024Expected Launch

    Get Launch Alert on WhatsApp

    Toyota Camry 2024
    Toyota Camry 2024

    Rs. 45.00 - 55.00 LakhEstimated Price

    11th Dec 2024Expected Launch

    Get Launch Alert on WhatsApp

    BMW New X3
    BMW New X3

    Rs. 65.00 - 70.00 LakhEstimated Price

    Jan 2025 (Tentative)Expected Launch

    Get Launch Alert on WhatsApp

    Hyundai Creta EV
    Hyundai Creta EV

    Rs. 22.00 - 26.00 LakhEstimated Price

    Jan 2025 (Tentative)Expected Launch

    Get Launch Alert on WhatsApp

    Tata Punch facelift
    Tata Punch facelift

    Rs. 6.00 - 11.00 LakhEstimated Price

    Feb 2025 (Tentative)Expected Launch

    Get Launch Alert on WhatsApp

    Popular Videos

    Mail Image
    Sign up for our Newsletter
    Get all the latest updates from CarWale
    • Home
    • News
    • Maruti Suzuki and Honda awarded the highest rank for customer satisfaction