Mahindra FirstChoice Wheels Ltd., a pre-owned car company, has announced the launch of their national 24x7 roadside assistance programme in association with MyTVS. The car service division of TVS & Sons, MyTVS is a roadside assistance provider for cars and boasts of a wide service network, including a dedicated 24x7 call centre. “We are delighted to partner with MyTVS, to offer Mahindra FirstChoice customers with 24x7 roadside assistance across the country,†said Rajeev Dubey, president (HR, After-Market & Corporate Services) & Member of the Group Management Board. “With a pan India presence covering 20 states, MyTVS has strong network infrastructure and 2500 Authorised Service Providers in 1400 towns and cities which implies that we can reach out to customers in distress wherever they may be,†said R Dinesh, JMD – TVS. How does the service work? The service under the warranty programme would be applicable for certified cars with a warranty period of one year or 15,000 kms, whichever is earlier. One automatically becomes eligible for the national 24x7 roadside assistance programme on purchase of a certified pre-owned car from Mahindra FirstChoice Wheels. The customer is presented with a commitment card which covers both warranty and roadside assistance, ensuring peace of mind. This is an industry first. In case of an emergency, all one has to do is to dial our toll free helpline number 1800 266 6006 and brief the call centre executive with regard to the specific vehicle problem. MyTVS will then arrange for one of its Authorized Service Providers to reach the spot and attend to the problem. Apart from 24x7 roadside assistance, customers may avail of services related to emergency towing assistance, cab arrangement, key lock out, minor electric and mechanical failure, wheel changing, arrangement of emergency fuel etc. This service is available 24 hours a day and 365 days a year, not only within city limits but on ghats and highways as well. The average reach time for the service in city limits is 45 minutes and for out of city limits is 90 minutes.
