POOR QUALITY AND SERVICES 4 S-CROSS BY NEXA COCHIN

Friends, I must say this vehicle is such a pathetic quality in my short experience, which is as short as 5-6days doing just 279kms. I had a narrow escape from a head on collision with a tanker truck while overtaking a vehicle. All of us have a calculation while overtaking. This vehicle suddenly stopped releasing its engine power during the overtake and I was stuck half way through and almost got hit.

I found the check engine on and opened the engine room to have a look. I found the turbo hose broken. Next step was to reach the people who sold me this vehicle. None of them were available probably being a weekend sunday. Next step was to look for roadside assistance and I could not find any such numbers stuck to the vehicle. I tried most of the numbers in the service network booklet and could not reach anyone for help. Finally I found the toll free number at the last page of the booklet which can be reached only from a BSNL line. WOW. what a support. Upon getting through I said I am in an emergency situation and needs immediate support. Since I could not hear the voice properly, I conveyed my mobile number and waited for a call return as promised by the agent. I waited for more than 15mins and decided to take another car and continue my journey.

After I reached back, Nexa team visited my home to inspect the damage and suggested replacing the damaged hose, without giving any valid reason for the damage caused. I was told verbally by one of the senior that it may be a rodent attack;). The vehicle didn't have a PDI OK sticker on it and I questioned the matter as I had already written the warranty clause in the Owner's manual.

7th clause - Owner's Warranty Responsibilities:

It is responsibility of each owner to:

Make certain that the PDI card was completed at the time of delivery of the vehicle;

The best part is this manual is delivered to an owner while delivering the vehicle.:) so I need not say how far we can ensure the Owner's warranty responsibilities. Please read the booklet if you get a chance.

While I pointed all these matters, they never had any convincing answers for most of my concerns. They simply wanted to take the vehicle away and replace the damaged part and return the car to me.

As the damage has happened to a turbo hose. The damage will have effect on other parts of the engine with dirt entering the air channel & also damaging the sensors in that area with impact damage and abrasion to the engine, which will start to reduce the efficiency of the turbo. Why would I be suffering such a damage at the 279th kilometer of a new vehicle. I demanded a decent compensation as they refused to accept the return of the damaged car or give me a new car.

I have informed them that I will be left with no option other than moving legal to protect my interests, to which they are least bothered.

Still it is better for them not to accept the following facts and continue selling the car as much as possible by reducing price as frequently as possible. Please notice the price drop from launch time and do not blindly trust the quality of Nexa series from maruti, as I found the rubber, electrical and other non metal molded parts are all substandard, which will have serious damages causing to the engine and other systems sooner. A search for S Cross reviews revealed the severe sensor issues which is making the vehicle malfunction in many ways. I suspect this turbo hose damage could be due to the faulty sensors.

My sincere advice to S Cross Buyers is to open the engine room and check on the above mentioned parts and its quality. You will find the S Cross Bonnet cover so low in weight compare to a Ford Eco Sport. Check the body toughness and compare with other cars in the same class such as duster, eco sport, Etios cross etc. Front Air Bags are statutory and mandatory according to the RTA in india. Dealers project it as a feature offered from their big heart.

I must say. Just don't buy this car for its good reasons considering the hidden cheating elements in it and the attitude of the company.

I regret changing my decision not to go for Creta, who offered INR. 100000 more for my old car. I opted for S Cross because they were willing to deliver immediate, which has bombed my expectations.

Friends, A Big NO NO NO to S Cross & Nexa Cochin by Popular.