Maruti lacks dependable service stations

I have bought a Ritz Vxi car on December 30, 2010, and this happened to be my first car. It was running fine till I gave it to Maruti Suzuki service station (in July 2011) for getting second service done. Within few days of second service, I started experiencing more than usual engine noises which I ignored as I was unaware of what it can be. When one of my friend was travelling with me in my car, he warned me that this could be a big issue, and I should get it inspected as soon as possible.

From then, I have been struggling with Maruti Customer Care and service stations to get my issue resolved. This whole process has deteriorated my vehicles condition and has cost me a lot in terms of money, time and stress. Everybody at Maruti is trying to defer this issue without proper replies and are putting me into endless loops of communication. Some of the incidents which happened are:

1. I was asked to get engine overhauling done even when the car was covered in warranty and had run only for approx. 4500 Kms. If I had agreed, it would have resulted in its lower market value.

2. When I demanded to get my complete engine replaced, I was promised that they would replace entire engine along with all its major components like engine head, etc.

3. When I went to deposit my car for engine replacement, I was asked for INR 6000, against the lathe job work desired. Although, there isno need of Lathe job when engine is replaced. If I didn't know this, they would have cheated me and I had to lose my 6000 Rupees.

4. When I visited service station to see the state of my vehicle, I was shocked to see that only half engine assembly was getting replaced, which was against promise made to me. I had to get the replacement work stopped in my interest.

5. After this course, many new problems surfaced in my vehicle, some of them are: fog lamps are not working properly, wind blower knobs became defective, orientation of steering wheel got changed, wheel covers got damaged, clock adjustment system is not working, etc. I believe there may be many more problems which occured in my vehicle's engine, which I can't see.

Thus, many cheating attempts have been made against me by Maruti Suzuki service stations.

I also suspect that this entire problem is a side effect of the second service, as I was not warned against this when I got the second service done.

This has forced me to lose my trust in Maruti Suzuki, and I am no longer willing to keep any association with Maruti in future.

All the specific details can also be found in the attached e-mails.

I have also copied Mr. Mayank Pareek, Executive Director in Maruti Suzuki (as per his Linked In Profile) in my recent communications but that also appeared to be of no help.

Spacious and soothing interiorsBad after sale service, lack in resolving customer issues