Maruti Suzuki Ciaz [2014-2017] User Reviews

Exterior Smart ,elegant, bold looks.

Interior (Features, Space & Comfort) Spacious, bluetooth connectivity great, rear vents are attach.

Engine Performance, Fuel Economy and Gearbox 18-19 kmpl in city and 23-24kmpl on highway, engine is descently powered.

Ride Quality & Handling Poor suspension.

Final Words Hi Friends,

I recently bought a Ciaz VDi+ SHVS (Granite Grey) from Pasco Automobiles Gurgaon on 15.06.16.

The pre boarding experience from the day of booking 08.06.16 was very pleasant and healthy all thanks to the sales executive Sandeep Budhwar. The on boarding was also smooth although the documentation part from their end was a bit delayed but it was ok since I was very excited about my Grey Hound.

I received the car and off with my family with it to my place, on the way I noticed an abnormal sound (knock-knock type of sound) from the front suspension when the shockers used to work i.e. on road with rubbles or when coming down from a speed breaker and along with it there was and abnormal continuous noise of the fuel pump. I immediately called and informed the sales executive about the issue and he asked me to come the next day to get it checked. As I had already taken quite a few leaves from office for getting all formalities done for my car I informed him that I will come over the weekend which was 19.06.16.

I went to the service centre on the said date and showed both the problems to the executive although I was not at all keen on getting my new car enter the service centre for repairs but looking at the kind of repo the sales executive during the complete on boarding process I agreed. It was found that the fuel pump was faulty (even after a PDI) and had to be replaced. Then was the suspension noise issue for which they checked and changed the stabiliser rods and took a test drive but still the noise was there, then again they took for repairs and informed me that some bush had to be changed. After this repair road test was done and the noise seemed to have settled down but unfortunately my rear right side bumper got damaged by them inside the service centre for which they agreed and told me that they will get it corrected/painted and then I left for home. Next day on my way back from office the noise started again not of the same intensity but it started. I again informed the sales executive for the same. I gave my car next day to service centre for the noise and since I had to go out of station due to official work so these people had 2 days for checking and correction. But I was called and informed that they had checked and found no noise and informed that they will drop my car back at my place by evening. I told them that once I am back will personally show them the problem when I am back. After coming back had no choice but to again spoil my day at service station for the suspension noise. I got them the noise checked to them and they agreed that there was a slight noise but it was normal. I have been driving a car since 23 years now but this noise is considered normal was not to which I could agree upon. Therefore, I asked them to get me a test drive of a new car from the stock yard for which they agreed and got this done. To my surprise I noticed that this noise was there in both cars and that too on a higher side for which I took a test drive and the service advisor said that this noise is due to the mounting bush for the shock absorber. Although not convinced by this but had to agree as my car had a low noise compared to the new ones but I guess all Ciaz are having the same noise (Knock-knock). Now I have driven my car for about 3K kms and am very impressed by the performance fuel efficiency, power, aesthetics and everything specially the SHVS system. My car is currently giving me a fuel economy of 18-19kmpl in city and 23-24kmpl on highway. Loved the dual tone interiors as well and above all the cooling inside the cabin through automatic climate control and rear vents (which is not fan only but an extended vent therefore its and ac at the back as well). The plastic quality on the interiors is not so strong and definitely would become noisy in sometime. The Bluetooth connectivity is great as they have a mic installed next to the roof light which makes the listener on the other end have a good quality conversation. The car comes with a safety feature of starting only when the clutch is pressed and also the SHVS gets only activated when all doors are locked and driver side seat belt is fixed so be careful about that.
Rest I loved the car... my 'Grey Hound".

Areas of improvement Suspension, quality of plastics on interiors.