Maruti Suzuki Ciaz [2014-2017] User Reviews

Exterior Good.

Interior (Features, Space & Comfort) Vgood.

Engine Performance, Fuel Economy and Gearbox so so.

Ride Quality & Handling Nice.

Final Words No value of money.

Areas of improvement All over, Imp customer service, quality.

Hi,

I have purchased ciaz in 2015 and after few week I have face problem with the car Steering and within few month big problem occurs while i was driving at night with family from pune to Mumbai way on the toll nakka car breakdown. I was not able to shift the gear, post that we try to reach the service centre and after 4 hours we get towing service from Maruti. They have send the normal towing van instead of flatbed towing van. Bcz of that my car got damage badly and no one ready to take responsibility to complete the work.

We reach Mumbai next day 3:00AM, Next day morning when I reach S.K wheel dealer to understand the problem they have said it is not a big problem and repaired the car. When try to understand they mention clutch cylinder beading problem.

After few months we face same problem and got stuck near alibaugh highway and same story from maruti no one is ready to take reasonability when I escalated to this to Maruti regional office and told tema if not reparibale I will go to consumer court then they have change the part free of cost.

I was not expecting this kind of service and response from maruti being Indian company.

Bcz of the above problem my family is scaring to travel in the car and made my ming to sell the car and switch to Honda or Toyota. 

NOTE- After 5 to 10 I called suzuki regional off, Mumbai but still they are not responding me for any help regarding my problem or any feedback of me.

Hemant Khebade.

Good style,fuel economyVery bad dealer and maruti suzki sevice even from suzuki reginol off mumbai.

Exterior Beautiful design. much longer and wider than any car in this segment. makes the car look like its from the segment above. the wide design gives a reallly premium look from the front.

Interior (Features, Space & Comfort) Interior is so spacious,you have no idea...you wont feel so relaxed in any other car in this segment. the designing couldve been a bit more stylish but theyve used high quality materials.

Engine Performance, Fuel Economy and Gearbox The engine is a 1.4 litre engine and is not as powerful as the citys. butit delivers and is very responsive. offers a very confortable ride.

Ride Quality & Handling Amazing ride quality and the steering and handling is well setup and youll feel so relaxed inside this car. you might actualy sleep off so its dangerous tat way. its really good.

Final Words Awesome premium car from maruti with all the facilities and comfort you expect from a family sedan vehicle

Areas of improvement Engine power.

Design both exterior and interiorNothing

Exterior If not eye catchy it still gives a premium sedan looks and just the right element of curves (not like fuidic verna - I'm not a big fan of it). The Projector headlamps curve right back and give strong profile to Ciaz.

Interior (Features, Space & Comfort) Its got a very neat look about its interior, everything looks in place. The dual tone give a look of elegance. The rear comes equipped with ac vents and has lots of space for your legs although a bit of thigh support would be useful for taller people but still doable. The touchscreen system is top notch, works very well and supports Apple car play. You do tend to push the voice command button inadvertently though while pressing horn because fo the placement of those keys on the steering.

Engine Performance, Fuel Economy and Gearbox The power delivery is smooth and the shifts are performed in a non-spiky manner. Even though this has lowest horse power in the segement (90 ps)but enough to satisfy your daily city commuting limits.

Ride Quality & Handling The overall softer setup of suspension makes the ride very comfirtable and takes care of all the bumps. The steering though does not offer much fedback when you step on the gas. There is enough grip but you wouldn't drive it spiritedly around bends.

Final Words Its a great family car with tons of space and almost every feature in the segement.

Areas of improvement The steering though light lacks feedback. Cabin noise can be improved.

Space, Styiling, Mileage, Suspension, FeaturesLack of feebback on Steering, Cabin Noise, Missing co-passenger Seat Height Adjustment

The car drives great but the body is very weak a little touch will put a scratch or dent on it. The warranty only covers the infotainment system for 2 years and it is not included in the extended warranty , the cost of changing the infotainment system is around 60k so it is very expensive I had to get it replaced thankfully within the warranty but others were not as lucky as almost every ciaz owner with the touch infotainment system has had problems with the same, so would not recommend buying the top end variants. The service cost is between 7k to 9k per service which happens once a year or every 10000km. The better option would be to opt for the MCP packages which turn out to be cheaper. There are issues with the car mainly related to durability for example I have gotten my reverse sensors changed thrice, the good part is that this is included in the warranty. The fuel economy that my petrol ciaz gives is around 14.7 in city and 16 on the highway The internally adjustable ovrm are also very weak and the gears which move them break very easily, there is no replacement for these gears and thus your only option is to buy new mirrors which are expensive so better option is to get them repaired on your local car mechanic.

Exterior

 Look Good but need to improve a lot

Interior (Features, Space & Comfort)

I am hearing lot of  different squeaks and rattles from the interior and ventilator even when I drive little bumpy road sometimes even in soft road. The quality is not good they have designed it for simply mileage. The Honday City gives the same mileage with better quality. I feel I have tata car…We can go for Honda City

 

Engine Performance, Fuel Economy and Gearbox

 Fuel is Good. But I dont like the engine and dont like engine noise

Ride Quality & Handling

Sometime my car gear shift hard to move. One day I was unable to shift to any gear. Simply kept it and used my bike to go to office.

 

Final Words

 I am really frustrated about the interior cabin noise.  I am getting cracking noise from top roof and in many interior places.Finally I am not recommending to anyone to buy  by Maruthi Ciaz. Instead we can go for Honda City

 

Areas of improvement  

 Please dont seel this car untill you implement all the neccessary fators

 

Good fuel ..Getting 20Very Noisy cabin, Very bad build quality, High engine noise,

First of all i would like to tell that i use my vehicle for personal daily as well as for the weekend trips and i own a Ciaz ZDI SHVS model. I live in a hilly region with very rough roads in the city. I have driven it 5000 kms since i have bought it and i have got an awesome experience. Prior to buying the vehicle i read many reviews on various websites, most of them were cool but for those who say that ciaz is too light vehicle and not stable at high speeds, for them I would like to tell that I have driven this vehicle in all type of terrians (hilly, highways, rough roads ,uphill,downhill). In no way i found this vehicle to be unstable. Moreover I have experienced that Maruti Suzuki has reduced the vehicle built quality since past many years in their several vehicles but in CIAZ i did not felt even a small amount of compromise as every part of the vehicle has been built nicely and robust.

Exterior

 The car has an awesome premium looks. The projector headlamps gives it an awesome and classy looks especially at night.

Interior (Features, Space & Comfort)

 Interiors are nicely built but you can hear a little bit of sounds from the interior but they are minute and may be fixed up as reported at the services. The interior of the car are also very much elegant as earlier i was fascinated by i20's interioe at night but trust me, ciaz' interiors give much premium look.

Engine Performance, Fuel Economy and Gearbox

 The engine perfomance of the vehicle is awesome as even being a diesel engine it delivers performance in a very silent manner. The engine sound in the cabin are surpisingly less as even at the speed of 120 km/hr you do not feel the vehicle to be moving if you close your eyes.

Ride Quality & Handling

 The ride quality is awesome with nice pickup and minimal cabin noise which highly contributes to the comfort of the passengers in long trips. The hybrid feature of auto off and auto start is just awesome and makes it very easy to drive this vehicle in city traffic. 

Final Words

 If you are in a need of a package with all the latest features, better vehicle class and you are a bit budget concious then this is the best package for you as earlier i was planning for i20 and baleno but at the end i realised that by increasing my budget a little bit i will be getting a perfect combination of space,features and luxury

Areas of improvement  

 Little dashboard noises can be fixed andthe front bumper of the vehicle is a bit low as compared to the amazing ground clearance of the vehicle even after being such a long sedan.

 

Space, PickUp, Mileage, Low Cabin Noise, LooksLiitle bit of sounds on rough roads in interior fittings

Exterior There is nothing great in exterior, well thats maruti suzuki always offer to their customers, looks are ok not that good, bt some people might like it.

Interior (Features, Space & Comfort) Interiors over good, ample work has been on fine detailing, setas are comfortable, big leg room, overall quality of material used is gud, maruti should have given a better music system on a one million rupess car.

Engine Performance, Fuel Economy and Gearbox In city traffic engine always lack power, there is a turbo lag at low speed, ciaz should have flat torque that many of its rival already has. i dont know exactly about gear box, i have visited 3 times service station with complaint of gear box since i have purchased ciaz. maruti dealer say its the best tecnology maruti has used for gear box, believe me if this is best( as per maruti) god help this company, worst gear box.so far got 20. km/l on mixed use.

Ride Quality & Handling Handling is very bad, there is roll over shifting of weight when u turn vehicle on high speed.

Final Words 

Areas of improvement Better engine, gear box should be more smooth, AC and speakers should have better quality.

Average exteriors, nice interiors, good rear seats with ample leg room, rear ac, good boot spaceGear box is vey bad, short of power, ac for rear seats not so effective, roll over weight

Exterior Ciaz's exterior is one of the best among the sedan models. It catches your attention in just one glance. Its also the longest car in this section, so its very Specious and comfortable. And Alloy wheels works like a charm to this beauty.

Interior (Features, Space & Comfort) As I just told,its the longest car in sedan models, so its very specious. The VXi model has all the latest interiors added to it. And its on the par with Honda city and Verna. Everyone was very pleased with the space in the car.

Engine Performance, Fuel Economy and Gearbox I'm not very impressed with the engine. Its engine is less powerful when compared to other sedan cars. Gearbox also sometimes lags and pickup is also not very good. I had trouble somtimes with the gearbox but these are minor flaws and can be easily ignored with its other load of features.

Ride Quality & Handling Ride quality and Handling is smooth as butter. It handles the bumps of the road very smoothly. Engine doesn't make any sound, which I was afraid of earlier. But when I purchased, I had no trouble with engine noise as some customers comlpained about its noise.

Final Words Ciaz is the best overall package. It has its flwas like engine and gearbox, but these can be compensated with its other features. It provies the best milege among the other sedan cars in this range, which was the main reason for me to buy this car. I had a milege of 17kml and i'm very much pleased with my decision.

Areas of improvement If Suzuki takes care of the engine performance and gearbox, it will add more charm to it,but for now, it still is the best sedan model in this range.

Excellent Milege,Good Exterior and Interior.Excellent Space.Excellent ride qualityNot very impressed with the Petrol Engine,when compared to other cars in this range

Exterior Decent Styling coupled with Awesome Projector Headlamps makes it bold statement, though the twin exhausts & electric sunroof shown in the concept at the AutoExpo would have made it blow the roof (Currently availabe with ALIVIO (CIAZ) launched in China).

Interior (Features, Space & Comfort) AWE-INSPIRING Interiors... Finally Maruti have studied their competition well before launching Ciaz. The spaciousness for both front & back passengers is ASTOUNDING with all the bells & whistles earlier offered by competition only.

Engine Performance, Fuel Economy and Gearbox Engine is powerful enough to NOT make you crave for power however enthusuasts & friends on the highway might be yearning for quick takeovers. Have driven it on the Agra Expressway, runs easy till 130Km/hr but a lot of footwork required for speeds above (I doubt one can see these consistent speed on any other highway)  Guaranteed Best Mileage for a Car in its segment (first service still due most likely improving it further).

Ride Quality & Handling SUAVE Suspension makes those long drives & manging city traffic quite comfortable. Handling could be a little better at higher speeds at which the Honda City excels. (I own a Honda City as well). Gear Shift is decent enough but doesnt matches up to its European counterparts.

Final Words Overall Ciaz has inded made its way into the Indian markets giving the segment cars a Run for their money. It definitely is a compelling option as a city sedan used for occasional highway drives. Its a bang for the buck car for all those looking for a family sedan which can definitely be used as a chauffeur driven vehicle too. CARWALE did help me a lot before making this decision. Kudos :)

Areas of improvement 1) Steering looks pretty ordinary (available with Swift) & can be given a sportier avatar.

2) Speakers arent of good quality can be used for easy listening tracks but definitely needs replacement for new age music with loads of bass.

3) Cruise Control is a great tool for those comfirtable long drives which is missing in a car of this segment.

BIGGEST TURN OFF of buying a 9L car is the ordinary key provided as against those trendy FLIP & or SMART keys (available with top variant only) provided with every other car in this price point.

Projector Lamps, Excellent Mileage, SpaciousInsipid Steering,Gear Shift & Speakers