Maruti Suzuki Ciaz [2014-2017] User Reviews

Exterior I purchased ZXi model. Its completely keyless operative. Back portion is like new Honda City. Fornt part is line SX4. Overall good look from ouside. It come with full loaded.... reverse parking sensers, camera etc.

Interior (Features, Space & Comfort) Interior is fabulous. Complete luxurious feeling. Ample leg room for front and rear passengers. Interior features are wonderful. Blue-tooth works fine, easily talk over phone without disturbance. Good music system (radio, CD drive, usb and aux) with six speakers. Enough number of pockets for bottles, wallet and

Engine Performance, Fuel Economy and Gearbox 1.4 L, K- series engine is quite smooth and delivers linear power. Never felt under power. I completed first 1000 kms in 3 days only. I got fuel economy with AC on, around 19.2 kms/lit on highways. Gear shifting is smooth except some times reverse gear gives little problem.

Ride Quality & Handling I enjoyed the driving with my CIAZ. Parking sensors and camera work absolutely fine (To take reverse in congested space is become easy). Steering mounted controls make job more easy to operate phone or music system.

Final Words Maruti- Sai Service at Goa is fantastic. They gave delivery of car within 20 days after the booking. After-sales service is also good. Maruti CIAZ fulfills need of Indian customers. Finally it is value for money.

Areas of improvement Reverse gear gives little problem and can be rectified.

Exterior The exterior styling is conservative when compared to a Vierna. The rear looks very similar to the City. Overall i find the car pleasing to look at.

Interior (Features, Space & Comfort) Checks all the right boxes but one. I wanted the navigation system but i didn't want to pay extra for the rims and seat covers. I decided to wait it out for the time being hoping that MS will give the option of replacing the head unit at a later time.

The space here is best in class. Back support and comfort leave nothing more to be desired. Some people say that the City has better under thigh support but it didn't seem to make a difference to me. 

Engine Performance, Fuel Economy and Gearbox The engine seems eager, to my surprise. My car is just 3 days old and i am being very gentle with it. I have decided to drive within the 2k RPM limit. The car drives at 80 KMPH at 2K RPM.

The 3rd gear is all purpose. Pulls from low speeds and can manage without too many gear shifts. OEM has done a great job with the gear ratios.

Fuel economy on the indicator is on the upswing. It's currently at 13 kmpl in the city with AC on 100% of the time. It is getting even better!

Ride Quality & Handling Ride quality is excellent. Very happy with the suspension and GC. The car handles very well. The only draw back i feel is that the steering is not lively enough. It is not eager to return to position after a turn or U-turn.

Final Words The car brings a smile to my face. It drive is no longer as stressful even in b2b traffic. 

Areas of improvement Steering feedback.

Accessories: Voice and navigation unit should be available. Colour options in the bumper and door protectors.

I have purchased the Car in October 2014....happy with the car but disappointed with service from Magic Auto, Mayapur, New Delhi

Service experience from Magic Auto, Mayapuri, New Delhi is extremely bad. Maruti Suzuki India Limited (MSIL) uses Net Promoter Score (NPS) as measurement of customer satisfaction. Magic Auto tries to lure customer with freebies to buy the good feedback (NPS). In short, they buy the feedback.

My experience with Mayapuri service centre (Magic Auto)

1. Customer finds big posters with phone number of Service Head to reach out in case of any complaint. But Service Head keeps his office cell phone in switched off mode. He is not even respond to emails if you send at the email ID given on the poster. Raising the concerns to MD also doesn't work.

2. Post service cleaning and polishing is done by people wearing leather jackets, the zip can cause scratches

3.Incomplete job done...I have asked to clean all doors from inside. None of the doors were cleaned at the time of delivery. They assured to get this task completed while I do billing. But then cleaned only two of them.

4. No transparency. No mechanism to ensure if Tyre rotation was done or not. Adviser assured me to put some identification marks but then did't do it.     

5. Magic Auto service representative will insist to come to you home to help you fill the online feedback form from Maruti Suzuki and they will offer a free gift. Actually they will come to get 10 ratings out 10. MSIL takes this feedback seriously for the dealers but dealers has found this way to get the good feedback