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    Good features bad services

    9 years ago | Rajiv Ranjan

    User Review on Maruti Suzuki Baleno [2015-2019] Zeta 1.2

    Detail Review:
    Rating parameters
    (out of 5)

    4.0

    Exterior

    4.0

    Comfort

    2.0

    Performance

    4.0

    Fuel Economy

    4.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Few hundred kilometers

    Exterior Looks different and good from back side.

    Interior (Features, Space & Comfort) It is comfortable and spacious.

    Engine Performance, Fuel Economy and Gearbox Gear get stuck everytime unless clutch is pressed hard. I think it is designed so.

    Ride Quality & Handling Ride is good except gear stuck issue.

    Final Words Service personnel were unprofessional, careless, poorly trained. Service advisor was available on phone and didn't bothered to visit the vehicle. Service centre was like road side mechanic shop and like mismanaged govenment offices.

    Car is a good built car and value for money but after sale service response is poor. Our car front right side rear view mirror was pressed by some person while parked outside. There was no visible damage only pressed slightly more than normal by someone. We visited service centre at Ramgarh during first service but they could not rectify the issue in view of absence of mechanic. We visited to Kanke Service Centre. Where there was no service advisor, service advisor was available at phone only. The electronic mirror was given for repair to Denter. It was not got repaired inspite of all function working except rotation in reversed. They replaced it in Rs. 4700/- ( so costly).

    Areas of improvement NA.

    Looks good,spacious,comfortableUnprofessional and careless service personnel
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