Mahindra XUV500 User Reviews

I had a long time dream of owning a big and muscular SUV, something like Fortuner, Endeavour, Pajero, etc. However, these were very expensive and out of my budget. Innova doesn't have SUV look, Creta and Jeep Compass are not as big as I wanted.

Hence the only other options I had was XUV500 and Hexa. Yes, considering its size and muscular look, I felt Mahindra XUV500 is the car I was looking for!!! So, at last I went ahead and bought my dream car XUV500, though many did not agree with my decision. However, after using the car for few days, I realised why no one was recommending this car, and really surprised how Mahindra was able to sell such a big vehicle for such a low price.

Now I am regretting for the obvious drawbacks listed bellow, but it is too late. Hope this will help at least a few others who are in the dilemma whether to go for XUV, Hexa, Innova, Creta or Compass. My recommendation, like others, definitely not XUV500!!!

Riding experience:

1. Overall drive experience is not at all comfortable and smooth. One can feel every pot holes and bumps on the road, and vehicle rolls side ways. Mahindra still has not improved the suspension for its price segment.

2. Gear shift is not smooth, first gear in particular. Some times multiple tries required to shift to first gear.

3. Some parts of the body vibrates while trying to accelerate, particularly at lower gears. Also body noise is heard on uneven roads within a month of use.

4. Steering and the whole body starts vibrating when the speed nearing 120Kmh.

5. Auto AC climate control is not really automatic. For instance auto AC set at optimum temperature 22 deg., inside temperature is not comfortable, either cold or warm based on outside temperature. Need to keep adjusting the temperature manually.

6. AC vent mode can not be changed in auto mode. Also, one can not predict whether inside or outside air option is selected when auto AC mode is turned on.

7. Did not understand the difference between auto and manual AC modes. Even in manual mode temperature needs to be set, but blower speed can be changed.

8. Last row seat is complete useless. Only kids can manage to sit. No space to keep even a single airbag with rear seat in upright position.

9. Boot space with folded rear seat is bit slanted up. This makes luggage sliding back and front on acceleration and breaking, which is very annoying. Never go for an open boot space.

10. Shoe touches the steering rod while engaging the clutch, and one can feel steering rod rotating while turning left/right with clutch applied.

11. Previously set Music/phone volume level is not retained. Volume needs to be adjusted for every restart.

12. Radio/Music can not be turned off with navigation ON. Only volume can be muted/reduced to low

13. Auto start/stop option can never be turned off permanently. It gets turned on again after restart of the vehicle.

14. Vehicle can not be brought to half ignition position from start position using Engine start/stop button. It can only be turned off completely and then press the ignition button again to half ignition, which means infotainment system also turns off.

15. Trip meter can not be set to Trip A or trip B position permanently. It always changes back to total reading position on restart of the vehicle.

16. Dim/Dip doesn't work in auto light mode. Also no head/parking light ON alarm on turning off the engine.

17. One can not predict when the feature "hold vehicle going back for few seconds on up hill" works. Sometimes works and sometimes not.

18. Low quality leather seat cover. Marks of black dirt within a month of usage.

19. Bluetooth/Android auto doesn't work as expected always. You need to disconnect and connect the phone again sometimes for it to work properly.

20. With display off option selected for touch screen, screen is completely off, which means no time and date is displayed. Also time displayed is not always correct when sync from GPS is selected.

21. Windshield fog doesn't get cleared easily with AC pointing to windshield, especially when it rains. Hence the visibility is bad.

22. Headrest monitor (if installed) video turns off and doesn't turn on automatically on turning on the engine from half ignition state.

23. Turning off of infotainment system is not convenient. Need to press the volume button for long time.

NANA

It’s been 3 years since I bought this brand new Xuv top model. Since first servicing there is a problem of water leakage but Mahindra can NOT solve this. I am fed up with this. Service is too bad. They make fake promises every time. It’s very scary because when suddenly so much water starts falling and u r in speed , it distracts. And very embarrassing when some guest is sitting and suddenly water comes.

I bought this vehicle last August, I am totally disappointed with the make and quality of the vehicle, I experienced the worst customer service from the deale TVS Trivandrum and TVS Kollam in Kerala, there were problem within weeks but non being rectified they even sellotaped a light above the rear number plate and said they will repair if that come off and it doesn’t need any attention as it is stable!, They said free servicing but when I took it for the 5000km service they charged me 4500rs, according to a website I only need to pay 2300rs as labour charge is free, they are complete ripoff stay away if you can or look for company that provide good vehicle and customer service. I am going escalate it further anyway.

The overall experience is good. But, the quality of plastic used in the interior is very poor. The car has a good fuel efficiency and it's very reliable. It's a good everyday car and you can rely on it for the off-road.

I had purchased this vehicle on 11/7/2018. The new model has some problems. I will share which all the problems I faced on the way to home itself I had noticed major problems(Not even a day). They are listed below.

1. Water leakage from back side quarter glass.

2. Sound hearing from back boot door while running.

3. When Driver door is opening some time it’s get jamming oftenly.

3. Company molded all side bumber beading start coming out from corners.

4. While running in the rain water is coming out through front fog light edges.

5. While giving acceleration in automatic vehicle in running some kind of slow voice hearing. Even Mahindra didn’t gave good service too. Better chose some other car.

NANA

MG Hector is much better than Mahindra SUV series... My next Car from MG... I LOVE MG... Dont buy any mahindra vehicles Mahindra has broken my trust in the company and its promises of "CUSTOMER CARE." Please don’t get fooled by buying one of their cars and poor after sales service and support. Don't buy Mahindra vehicles... They poor quality vehile...They never fix problems...Cheating always Don't buy, it’s a scrap quality vehicle that Mahindra sells under label of "premium class". They used poor quality of materials. Almost 5000KM this vehicle started rust all over the body, day by day its increase all over it. Rusting problem is the common issues of Mahindra XUV Series. Also this vehicle have clutch dis-engage problems, Suspension is very bad. Body alignment problems cracking noise. I got these issues stated in 6 months. Everyday new problems comes, Mahindra customer care manager says, cannot provide any assurance on their product once they have been sold. They never fix problems. Mahindra cheat us with their scrap quality vehicle.Chromium quality is very bad, in few months its coating gone, Check Images This car has broken my trust in the company and its promises of "CUSTOMER CARE." Please don’t get fooled by buying one of their cars and poor after sales service and support. https://www.********************************* Note:- Please think about other brand vehicle like KIA, MG, Hyundai, TATA, Mitsubishi , Toyota… If you want quality. And value for the money.

NANA

Best car and 3rd row seating is 5/5 And the car looks like cheetah And 5/5 comfort on all rows very nice car Only the bad review goes in boot space it ok but the car build quality is good

Lovely big boys toy, though it is diesel the torque was unexpectedly awesome and the looks are killer! Servicing & maintenance are affordable, Go for it you are going to love the feel.

Driving experience.. I'm using it for the last 4 years. Its a bit rough vehicle. U might see some diving differences if you were driving a sedan or similar cars. Feel is Good. Pros - MANLY Look Power Value for money in this segment Service is not that costly Cons- 3rd-row space is less Not that smooth for Co passengers. Kind of roller-coaster experience for them. (still manageable not a big complaint though) Overall good vehicle