Never Buy XuV. You will regret

My mail to Mahindra customer care. No response.

Hi,

As I write this email I have taken the decision to sell off my Mahindra XuV 5oo as soon as I get it back from Mahindra Sireesh Auto Maratahalli, Bangalore.

When I bought it, I was beaming with pride to have owned the costliest Indian vehicle made in India by an Indian company.

But little did I know that quality provided in this vehicle is of the lowest standards.

My vehicle registration is KA 50 P XXXX.
Bought a W6 version on 30th January 2015. And from that date till mid June 2016, I have driven the vehicle for 25000 Km.

And in between that what I have had to endure is
1. Faulty AC.
2. Blower repair and replacement.
3. Brake pad replacement.
4. Clutch plate and set change TWO times.

Nobody needs to get the vehicle's clutch set changed TWO times within 17 months and 25000 km. That is outright ridiculous.

My vehicle ceased in december 2015 and I was told clutch is worn out. I had run only 15000km. I was sad and shocked but trusted your technicians and got it replaced at a cost of rs.18000 I think. In June 2016 hardly after 9000Km I experienced issues with clutch again. This time too technicians mentioned clutch has worn out.

They tried explaining to me that in Bangalore traffic this can happen.

But dear reader, I have been driving car in Bangalore from last 11 years. Almost every single day. No other vehicle I own and drive has given me such problems and issues. 
I am not a rally racer or a drag racer. Nor am I a technical expert with automobiles.

I am a technical architect with an IT firm and use the vehicle to commute to and from office and for weekend trips just like anyone else.

But instead of giving me joy and confidence. This vehicle has been only cause of agony, pain and troubles.

I am made to pay close to 40,000 Rs within the span of 6 months to change my clutch set. What minimum quality is guaranteed on your product ?? I seek to know. This is a vehicle which I am now calling a wretched one due to its low and abysmal quality.

There is no responsibility or ownership from Mahindra on its product and is forcing guliable customers like me to bear the cost of their low quality product. This is not what I expected from an Indian company.

I pursued all means to communicate and try and understand why should Mahindra be not held responsible for this sorry state of my vehicle with the manager at the service centre. But the answer I get is absolutely unproductive....like a tape recorder keeps on saying it's your fault.

Yes. It is definitely my fault to have chosen XuV as my vehicle. I should not have trusted Mahindra in providing me a quality vehicle for the money given.

I write this email to get this issue/opinion/view taken to higher management. I expect response and an action from your side on this.

But with the experience I have had I don't think you will even acknowledge receiving this email.

One of the worst cars I have ever driven and owned in my life. Hope others reading this will never go for an XuV.

A sad and betrayed customer,

Vivek E A
9886XXXXXX

Only looks. Nothing else.Quality low. Worst service. Untrustworthy