COMPLETELY DISAPPOINTED WITH TUV300,

Hello There, This is Renganayaki from Chennai, I think I am among the many victims who got fooled by Mahendra’s TUV 300’s advertisement.

I bought a brand new TUV 300 from CAI Industries, Coimbatore because I was told that it was the only place where Red colour TUV300 was available, I went to Coimbatore along with my husband get the car and within the next 12 Hours we faced a serious of problems and it made me wonder if I had purchased a brand new car or a used one, below I am mentioning the list of problems that I had faced in less than 3 days. I request you to kindly replace me with a brand new car or refund my amount that I have paid.

·      In the first few minutes of driving there was some noise from the right door, when I enquired, they took the car fixed it and told me there will no other complaints and the car is perfect.

·      Then when I took the car to a temple near by I heard an unusual noise coming out of the engine, when I called the executive, they told me that it is a common problem that comes in Mahendra cars and it can be fixed and they did fix it

·      Then I found out a crack in the gear box, by this time I was really worried if the car that I bought was in good condition or one filled with defects, later the gear box console was changed

·      After driving 100 km from Coimbatore I found battery warning lamp started to blink, which is very unusual for a car that has travelled just 100km, when I contacted the executive again, they asked me to come back and to their showroom, I requested the executive the change the vehicle as the vehicle overall was in a very bad condition to which the executive told me that the vehicle cannot be replaced at all.   

·      The next day when I reached Chennai, I was shocked to find out oil leaking and I was told to take it to the Local Mahendra Service center, they said the container clip is not tight they changed the clip and told me that there is something on the container and they themselves where not sure of, the engineers in the Sulekha Motars told me the bonnet is not in proper shape, the bonnet’s fitting on the left side din’t have any gap from the car’s body and it had scratches to this problem

·      Oil leaked again the next day and the engineer from Sulekha Motors informed me that container is damaged and I think the while paste on the container was purposefully  pasted on it just to cover it up. I was charged Rupees 1000/- for this and they told me that this issue has nothing to do with Mahandra and CAI Industires motors must be responsible for this.

·      There are also issues with stearing, the door pad on the left side power window was not fixed properly and it can be dismandled just by pulling it up, there is also a crack in the dashboard.

·      The vehicle  was registered temporarely and told me that it can be Registered in Chennai but when I went to register, I was told that the bank’s address was that of the HDFC’s Coimbatore address and not of the one in Chennai which granted me loan, therefore it cannot be registered here in Chennai.

Now, if these are the problems that I have to face in the first 3 days of purchasing a brand new car I really wonder what sought of issues I should be facing in a few months, we are completely depressed and feel like we have been cheated 10 lacs,

Please replace a brand new car or kindly refund the money that I have paid. I do not want to the car to repaired again and again because I was looking forward to own a brand new car and not a used one. I have left the car in CAI Industries and I will not be using the same car again. They still claim the vehicle is in good condition and cannot be replaced. Till now no one is giving me a proper

I seriously doubt they since I was coming from all the way from Chennai, I was purposefully given this damaged car so that I won’t be bothering them often.

With this letter I am attaching video and images to support everything that I have mentioned here