Jeep Compass [2017-2021] User Reviews

Hi... It has been 7 months since I bought my Jeep Compass Diesel Manual. I noticed today that there is considerable Diesel Leaking from the front side of the vehicle. i have been told that it is a failure of the high-pressure pump system which has to be replaced. it costs around INR 1.50 Lacs but covered under warranty. And that it will take 2-3 days. i was told that it is a rare occurrence. but on doing a quick google search i found 2 cases of absolutely same issues. I think jeep should seriously consider a recall and give details to customers on why such a quality control lapse happened and that if it is fully covered by a recall. it would be prudent for Jeep India to NOT wait for an incident where there is a fire and death due to fuel leakage to make matters worse when they are already aware of such problems. Another concern is that are there any other problems that exist but we are not being told ? Regards Sumit

To, JEEP INDIA TEAM. Greetings of the Day !!! I recently bought the much hipped safety oriented INTERNATIONAL car JEEP COMPASS from your S G HIGHWAY BASED CONCEPT DEALER. The reason behind wiring this E-mail is to Replace my Faulty Car with New Jeep Model or money in cash. Just before few days when we were travelling on Ahmedabad to Surat Highway your Jeep Compass had serious build and make issue. While the running conditions at only 90KMPH the Fuel Pump (Diesel) Started Draining out Heavily. But to our fortune we smelled something wrong in the car and we immediately stop it by the side of highway. While inspecting the car on the highway we have found that its fuel pump was full of leakage and the diesel was draining out fast. As you already know that I have purchased it just before 6 Months and has drawn It for just about 20000 Kms with all regular paid services from your dealer. In any case your Jeep Compass Model in India is not conforming to the safety and performance standards of International Level which you try to claim in your much hipped marketing in television and other related medias. However, In that case I want full refund of my money or if you provide me enough assurance that this type of problem will not appear again in your vehicle than I shall be ready to have a new car from your company as a replacement to my existing car. I hope that Jeep India team will understand my situation as I am paying my hard earned money behind your faulty and damaged Jeep Compass car, I shall not be ready to collect back this faulty model from your dealership after repairs and would like to request the competent authority to provide prompt justification in my case on urgent basis. Due to your faulty model Jeep Compass my business plans are totally disturbed and I have already faced a moral and indirect lost of more than 1.5 Lakh Indian rupees during last week. In short, I am providing you the only two options to choose from before I personally litigate you in the court of Law: 1) Refund my Full Money of Jeep Compass and take back your Faulty Vehicle. 2) Replace this Faulty Vehicle with the New Vehicle and Provide me an Assurance in Writing that If the same problem is found (with in12 Months again) in the new piece of vehicle you shall be liable to refund my full money in Cash. I am writing this letter as a formal complain to justify my stand and provide time of 5 Days to your company authority before I initiate a legal procedures against your company and the dealer from where I have been made fool to purchase this faulty and damaged vehicle. Look forward to hearing from you as soon as possible. Regards, MILAN PATEL Unfortunate Owner of You Jeep Compass GJ01XXXXXX AHMEDABAD 9909XXXXXX

NANA

I am an Air Force Officer and was impressed by the Jeep 4X4 month offer and went to a dealer in Bangalore for enquiring about the same. I had carried my cheque book to book the vehicle in anticipation of an honest interaction with the sales person.

I first asked him about the CSD price list. He said that he doesn't have it. From the tone and tenour of his reply It appeared that he was giving me the concession and not the government. Then I enquired about the 4X4 month. Initially he was skirting the issue, and on my insistance and pointing out to a promo lying on the table, he confirmed there was such a scheme. I told him that I am waiting for some money as my mutual fund has matured and hence would book it ASAP. To this he said that I must book it immediately. He said that if the vehicle is delivered in May, then I will not get the offer.

I replied to him that the information I have is that if I book it before 30 Apr, I will be able to avail it. He again repeated that if the deliver is in May then he cannot give me the offer.

I was feeling that I was not sitting with a salesman of a reputed brand like Jeep. It was like sales at gunpoint. "I cant say prices will increase etc..." It was like sitting on the edge of a cliff waiting to be pushed off.

The product is very good, but this is not the end. But arrogant people like this waiting to  I have to go to these kind of people for service for the rest of the vehicles life. It is very difficult to do that after today's experince. When they can renege on their word today, they will do it every day

Hence I have glad that I did not sink my money into this unwelcome pit.

The BrandArrogant Staff

I am using this car. Performance of the car is great. It’s around 7000 Kms driven. In 5000 Kms itself, i getting a disruptive noise in doors. And few more looser parts inside. It’s total disappointment. Now Continuously the noise is there while the driving. Even service providers couldn’t solve. At last they accepted that it’s vehicle complaint. And they created few more problems in door. Now the door is not close properly. I bought this vehicle with more interest and eager. But now I feel bad about it.

I bought Jeep Compass one month back n now close to 2000 km drive . Yesterday I had horrible experience when driving in pune city . I was driving in city with my family n suddenly fire smoke started from front bonnet. My family scared n all side vehicle people started pointing me abt smoke. Some how I managed to park on side of the road , after 20-30 min smoke stopped. I tried all helpline number n staff number but no body has responded. I can say worst decision of my life to choose Jeep Compass. I request to all readers don’t purchase Jeep Compass or any model of Jeep Compass.

Exterior I don't really like huge SUV's (like the Fortuner or Endeavour) and in my opinion the Compass is just perfect. Its not too small and not too big. The design compliments the size very well giving it a superb road presence. I love the side profile and that chrome strip that differentiates the rood and the rest of the body. I love the rear which is complimented with a nicely done LED tail lights. (even non-led's looks good).

Interior (Features, Space & Comfort) Top notch interiors made from great quality materials. The leather seats, soft touch dash, soft touch top portion on the front doors and that superbly finished leather wrapped steering gave me a sense of luxury right away. The doors close with a nice sound and bloody hell its hefty. I got into the driver seat & pulled the centre arm rest froward and adjusted it to my driving position and boy it felt like a tank once I was done. There is a sense of security which I have never felt in any other car I've driven so far. Space is good in the front but spaces to put phones and other items lack a bit.

With the front seats in my driving position, I got into the rear and it was spacious enough. The seats are great but the middle portion lack underthigh support. The rear arm rest is super wide and it felt like the car is best for 4 adults. Overall 4 adults and a kid is ideal or 3 medium sized adults.

Engine Performance, Fuel Economy and Gearbox I'm a true petrol head and the diesels I've driven so far (S-cross 1.3 and Polo) had failed to impress me with the turbo lag and I expected the same since the compass has a bigger engine and bigger turbo, but boy the engine and the power delivery blew me away. The engine is smooth and there is no jerk whatsoever when the turbo kicks in. With 5 well weighed adults in the car, it pulled from 1400rpm in 3rd gear with ease. It was so linear and clean that it almost felt like I was driving a powerfull petrol mill. The gear shifts are notchy which is well complimented by a nicely weighed clutch. The steering has a lot of feedback and weight and it instantly gave me a smile.

Ride Quality & Handling Handlig was great, I didn't feel like driving a 1.5 ton machine but there is a sense of heft and I think its mainly because of the well weighed chunky steering and the tank feel the Compass has.

I cannot comment much on ride quality since I drove on a good surface but on that it as good and the car changed directions with confidence and ease.

Final Words I'm in love with this car and there is no other way to put. If I was in the market to get a car around 15lakhs, I would happily put 5lakhs more and will get the Longitude (O) model since it has the most bang for the buck. We can spend 10k for Jeep's original leather wrapped steering (5k) and reverse camera (5k) to add to the Longi (O) and make it a limited model without LED tail lights and leather seats.

Areas of improvement

1. Should have had 6 airbags on limited 4x2 at least.

2. Should introduce the 8.4" uConnect system since the 7" one is laggy.

3. Cruise control and auto dimming IRVM would be a great addition.

PS : I cannot care less about having a sunroof and auto headlamps and wipers.

Styling, Built Quality, Chunky Steering, Superb Engine and gearbox, Front Seats7" UConnect system lags, Lack of 6 airbags for 4x2 variants (not even limited 4x2), Cruise Control

The first long drive was disappointing. The Electronic Parking Brake failed after the first 150 km of my first long drive. And 20 km later the gear shift fails accompanied with strong rubber burning smell. 15 minutes later the car runs fine. The issues repeat during the return drive. Six days in the service centre - they are struggling to fix the issue.

I am facing the death wobble issue in my NEW Jeep compass, I was near to hump and applied break and the car started shaking violently. This is a terrible issue and can cause accidents. 

I have talked to the dealer and they are not aware of this issue. They told they will look into this issue and rectify it. But I feel the technician who knows the problem can only fix it. Jeep should recall all cars and fix it. 

When you google you will find their are more jeep owners faced this problem and it persists from last 10+ years, how jeep is selling thier cars in India without fixing the problem. Time to think that you will see so many motivated videos regarding Jeep compass great personalities whom you can trust.

Style built qualityThey should have rectified this issue

Worst Customer Care in the Jeep Dealership at SRT Coimbatore and when Escalated to Jeep Company the Response is even more Worse. There is no one to care for customers pain points. The basic elementries of customer installation on delivery is being ignored. The overall experience of Jeep has been very bad. Feeling very sad for having bought a Jeep. Product is good, but it would certainly fail because of the customer service.