Does Hyundai i20 igen cars have genuine Spares ?

I bought Hyundai i20 Sportz 2012 (I-gen) car on July 2012, on day one itself, I saw some issues in the steering, and display cluster.  I noticed some rattling noise coming from the display cluster.  Display cluster was refitted later and the noise disappeared.

 

Approximately 4 months later (mileage = 4490 km) rack and pinion of the steering started making noise.   After the inspection steering gear assembly replaced. Now the steering becomes better and smooth.

 

December  2012 (mileage = 6901 km):  The engine  started jerking  randomly, it  is so bad that  all of a sudden  the  pickup drops and  recovers  by itself shortly. It happens irrespective of what speed the car is moving.  After a month of investigation it was fixed.  I still don’t know the root cause. As per the repair slip clutch switch and neutral switches were replaced.   

 

June 2013 (mileage=13000 km): Frequent brake failure, if you suddenly apply brake the car moves as if you have not applied the brake at all. At that instant the brake pedal rebounds and pushes your foot backwards and pedal becomes hard.  It is found out that front brake discs are wobbling and are replaced, the quality of disk material was poor.

 

September 2013 (mileage=15100 km): Brakes pedal again started becoming hard and braking distance increased. These issues are seen before the brake failure during June.

 

October 2013 (mileage=16740 km):  Brake becomes too hard and after inspection booster assembly of brake was replaced.  During the replacement process crack appeared in the wind shield (who is responsible for this?) and replaced under warranty.  I was informed later.  After the replacement of brake booster, braking is better.

 

October 2013 (mileage=17000 km): Suspensions become stiff/hard, all sort of rattling noise started coming from the dashboard. The rattling noise started only after the replacement of the brake booster.  After visiting service station they refitted the cowl and suspension was also checked for hardness.  

 

October 2013 (mileage=17100 km): After using the car for a day rattling noises started showing up again from the dashboard.  

 

December 2013 (mileage=17688 km):  Took my car for the third free service (Advaith Hyundai, outer ring road, Bangalore), and they tried to fix the   rattling problem, I instructed them not to open the dash board as  this  issue   was initiated by Advaith Hyundai mission road.  After the service suspension is as good as new.

 

December 2013 (mileage=17927 km):  Oil started leaking from the Clutch master cylinder assembly.  After the inspection Clutch master cylinder assembly was replaced under warranty.   Dash board rattling noise still continued to show up randomly.

 

December 2013 (mileage=18150 km):  Display cluster started making hissing noise, which was started on the day I bought this car and was fixed later. For the last 16000 km it was silent.

 

In addition to this I had visited many times to the Hyundai service center for various issues like suspension noise, door noise, power window issues, poor pickup, dashboard noise etc.

 

If you look at the above issues major problems occurred in this car are in Steering, engine, suspension, brake and now the clutch, which are crucial for a car.   Hyundai service centers I am visiting are promptly attending and fixing the issues, during the course of repairing original quality of fitting is  not maintained  and  I am scared to drive this car, I don’t know when and what component of this car will fail.  It is nearly 18 months and so many failures are seen in this car.

 

I have few questions to HMIL:

 

Is this car really a new car?  

 

Are components used in my car are genuine?

 

Is this the quality of the car you sell for Rs. 850000? 

 

Do you people a really understand any responsibility   ?

 

Do you really care for the safety of your customer? 

Don’t you think that this car needs replacements?

I have forwarded above thinks to Hyundai CEO, as usuall they  forward it advaith Hyundai. There are  some Hyundai people in Bangalore when contacted  they are talking as if all above issues are very common in Hyundai cars and as long as there is warranty  they will replace spares.

This is the solution from Hyundai if you face any problem in your car.

So be carefull while buying Hyundai car. 

 

Only lookLot of (Atleast in my car)