Think 100 times before buying

 The following letter addressed to customer service Hyundai, but request was turned down stating that it was a wear and tear (within 33000 Kms!!!) and depends on driving habits. Judge for yourself and then go for buying an i20          

 Sub : Failure of Clutch – Manufacturing Defect – Regarding

            Ref :    1) Regn Nr PY 01 AX 5545 – i20 Magna – 2009 model

                        2) Mileage covered – 33345

 

I purchased an i20 Magna  in September 2011. Ever since I purchased the vehicle I have been getting it serviced only in your authorized service stations.

 

On 29^th April 2012, Sunday I left Pondicherry for Chennai alongwith my wife and son. As I was driving on the Pondy Tindivanam highway, I had an uneasy feeling in steering the vehicle. However, we managed to reach the Athur tollgate on the Tindivanam – Chennai highway. After paying the toll I tried to steer the vehicle ahead but the clutch pedal got stuck and did not get released. After repeated attempts failed, my wife and son pushed the vehicle to the edge of the highway and I immediately called your ERS team, Pondicherry. Your ERS team heard my version and advised me to try using the clutch after 10 – 15 minutes and stated that if it does not work then the vehicle need to be towed to your service station in Pondy. They also stated that it could take a few hours to reach the spot as they were attending to yet another breakdown call. Alternatively, they suggested that we hire a LCV like TATA Ace locally and tow the vehicle to Pondy service station. Sometime later the clutch got released and I re – started my journey back to Chennai.

The clutch pedal failed once again near the Paranur toll gate near Chingleput . My wife and son had to push the vehicle once again to the edge of the highway. From my past experience at the previous toll gate, I allowed the vehicle for 30 minutes and re – started my journey to Chennai. As I was driving I realized that if the vehicle was not brought to the neutral gear while it is nearing a temporary halt like toll gate or signal the clutch was functional. I called up your Ambattur service station and drove to the service station straight away.

The service advisor attended to the vehicle and informed me that the sleeve cylinder of the clutch and master cylinder has to be investigated.

The clutch sleeve cylinder assembly was found defective and was replaced, the cost of the spare including labour was Rs.2479/- (Spare Rs.2229/- + Labour Rs.250/-). The service advisor informed me that the spare had to be charged as the vehicle did not have an extended warranty.

I request you to kindly refund the amount of Rs.2479/- spent by me towards cost of the spare considering the fact that it was a manufacturing defect and this defect could be noticed only when the vehicle travels a long distance and when the engine gets heated up. As I was invariably use the vehicle within Pondy for the past 9 months I could not experience the failure.

Though the vehicle completed 2 years of warranty in September 2011, I did not opt for an extended warranty owing to the confidence I reposed on the vehicle. But within 7 months from the date of completion of 2 years and that too when the vehicle has covered only33345 Kms it is surprising that the customer has been advised to pay for a manufacturing defect which the customer cannot detect unless he goes for a long drive. Moreover, any vehicle should perform at its best only when it goes on a long drive. You will also appreciate that the vehicle was serviced at your Pondy service station only in March 2012 at 32842 Kms when the defect was not noticed even by your service personnel, understandably the defect can be noticed only when the vehicle travels a long distance and gets heated up.

 

I trust Kun Hyundai will honour its commitment to a valued customer, who has rated the vehicle best in various websites such as car dheko and similar websites.

Awaiting to receive the refund.

 

Thank you,

   

M.V.Kannan

 

Good style, good controlPoor mileage, poor pickup, poor air conditioning