BAD QUALITY i20 Magna manufacturing defect

 

Dear Friends

My review is based on my personal experience with Hyundai i20 pertol magna model. I took delivery of my i20 on August 20, 2010 and now the car is with Hyundai dealer to "rectify" strange noise emnating from grear box / engine.

Problem Description / Steps to reproduce the noise
1. Start the engine.
2. Turn on the A/C in Auto mode say at 24 degree C
3. Depress clutch and put the car in reverse gear
4. Take the gear to netural position and release clutch
.... and there is the "strange" loud vibrating noise coming from engine compartment.

So friends, I spent hard earned money to buy "so called" best of the breed car, and with-in just 2 months this manufacturing defect is noticed.

Now the concerns I have

1. Yesterday evening i.e, October 23, 2010 dealer informed that he has taken out the entire gear box to "find" the problem. If problem is not found he'll proceed to open "other things". i.e., in this advanced age of technology, Hyundai does not have enough sensors to identify the root cause of the problem without performing open heart surgery

2. It remains to be seen, if Hyundai will provide the Root Cause Anaylis and detailed report of corrective action taken or not. Service advisor at dealer has told me that they do not provide any detail in writing.

So, friends, you can understand my situation now...

Please wish me luck that dealer is able to identify the issue and fix the opened heart components properly which you know most of the times they'll forget to put washers/nuts back in many places.

Hope Hyundai does some improvement in this area and fixes the problem for once and all in my car.

I've also registered the complaint in Hyundai call centre and the complaint ID is 1-38614681

Update: 30-Oct-2010

- My i20 is lying with dealer for 1 week now.
- I called Hyundai complaint call center many times, but Hyundai does not seem to bother
- Open heart surgery of gear box is performed by dealer and he says they can replace only O-ring and one pin
- He agrees the fitting of gear box in assembly line can not be matched with fitting in workshop
- Hyundai/Dealer has not given the root cause analysis yet
- Dealer has told today that he will forward the request to replace the gear box to Hyundai
- I am VERY UN SATISFIED with Hyundai i20

Warm Regards,
Vinod

 

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