Bad Experience

Dear Elroy Team,

I will be the first Customer for CRETA who is sharing Bad Experience with Elroy Motors.

I took delivery of the Car on 9th August 2015 from Elroy Motors, New Delhi.  Following are the Concerns:-

1.Feedback Form was given to be at the time of signing of documents and not after Delivery of Product.

2.Demo given by Sales Person was not upto the mark as he was not aware about most of the features in the Product.

3.You have charges Rs.8,923/- towards Teflon Coating on the Product.  However no such Coating was ever done on the Product and no intimation about the same was given to me.  Even the documents handed over to me are silent about such charges.    

4.Product given was not properly cleaned and dust was easily visible.  After complaining also no cleaning was done by person standing there at the time of Delivery.   

5.No Polythene Packing of Seat Cover was given and it was already removed without consent of the Owner. 

6.Company charged Rs.17 Lacs but failed to give even basic Carpet on the Floor apart from Foot Mats (Which all Dealers charge separately).

7.Major Features are missing in the Product in this Technological World i.e. Connectivity with Mobile Application so that App can update that Product is working fine.  This basic feature is available in other Competitor products at lesser price. 

8.No feature like Average Fuel Consumption, Distance to Empty, Rain Sensing Wipers etc.

9.In most of the Auto Websites, it is shown that SX(O) have Tilt & Telescopic Steering but Telescopic is missing.     

10.Basic Bluetooth wherein Phone is unable to Download Address Book except Connectivity.

I am not happy with the Product as compare to the Cost.

Outside LookBasic I10 Looks...nothing Premium