Honda City [2011-2014] V MT CNG Compatible Summary
Honda City [2011-2014] V MT CNG Compatible is the top model in the City [2011-2014] lineup and the price of City [2011-2014] top model is Rs. 9.23 Lakh. It gives a mileage of 16.8 kmpl. Honda City [2011-2014] V MT CNG Compatible is available in Manual transmission and offered in 6 colours: Carnelian Red Pearl, Urban Titanium Metalic, Alabaster Silver Metallic, Bold Beige Metallic, Sparkiling Brown Metallic and Tafeta White.
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City [2011-2014] V MT CNG Compatible Specifications & Features
Timely services will keep a motor efficient and in top shape.
Engine Type
4 cylinder inline petrol
The official title given by the manufacturer in terms of the name of the engine, the displacement and the number of cylinders.
A bigger displacement and more than four-cylinders generally indicate a performance-oriented engine.
Fuel Type
Petrol
All cars in India either run on petrol, diesel, CNG, LPG or electric power.
Max Power (bhp@rpm)
116 bhp @ 6600 rpm
Gives a good idea of the performance of the vehicle under full thrust. A higher figure here usually means a higher top speed as well.
Higher the power, the peppier the engine but it can also affect fuel economy.
Max Torque (Nm@rpm)
146 Nm @ 4800 rpm
Relates to in-gear acceleration. A higher figure here means better roll-on acceleration, fewer gear shifts, and possibly better fuel efficiency.
The more torque at low RPM range makes the engine feel more responsive. It also allows the engine to run smoothly without too many gear changes.
Mileage (ARAI)
16.8 kmpl
This is the maximum fuel efficiency that an engine gives. All numbers are provided by the manufacturer based on tests conducted and specified by the standards of the ARAI (Automotive Research Association of India)
Such fuel efficiency attained while driving in special conditions makes it unlikely to get it in real-world conditions
Drivetrain
FWD
Cars come with different drivetrain configurations depending on the segment.
Front-wheel drive (FWD) is most common in mainstream cars while expensive cars or SUVs come with rear-wheel drive (RWD) or all-wheel drive (AWD).
Transmission
Manual - 5 Gears
Type of transmission used to transfer power from the engine to the wheels
A manually operated transmission is the most popular type, thanks to its simplicity and low cost. Varied types of automatic transmissions are also available.
Valve/Cylinder (Configuration)
4, SOHC
Dimensions & Weight
Length
4440 mm
The length of the car decides its segment. In India, cars that are less than 4 metres in length enjoy reduced excise duties.
Length: 4440
Longer length results in more cabin space. It also adds to straight line stability.
Width
1695 mm
A car's width is defined as its widest point without its mirrors.
Width: 1695
Although more width gives you more lateral space inside the cabin, it makes the car more difficult to park in narrow spots.
Height
1485 mm
The height of the car denotes the highest point of the vehicle from the ground.
Height: 1485
Taller the car, the more headroom there is on offer inside the cabin. However, a tall boy stance also affect the car’s centre of gravity which can cause more body roll.
Wheelbase
2550 mm
The space between the center of the front and rear wheels.
Wheelbase: 2550
The longer the wheelbase, the more space there is inside the cabin.
Ground Clearance
165 mm
It’s the space between the lowest point of the car and the ground.
Ground Clearance: 165
If the car has a good amount of clearance, it’s easier for it to clear big speed breakers and overall, deal with bad roads.
Kerb Weight
1095 kg
The total weight of the vehicle with all the standard equipment and all the required fluids.
A lightweight car will always be more efficient and easier to manoeuvre whereas a heavy car would give you a sense of solidity while driving.
Capacity
Doors
4 Doors
The number of doors define the category of car. For example – four door means sedan, two-door means coupe while five-doors usually refer to a hatchback, MPV or an SUV.
Doors: 4
Seating Capacity
5 Person
The number of people that can be seated comfortably in the car, which has also been mandated by the car manufacturer.
Seating Capacity: 5
No of Rows
2 Rows
Smaller cars usually have two rows which can seat five, but some SUVs and MPVs have three rows and can seat around 7-8 passengers.
Bootspace
506 litres
Boot space defines how practical the car is with respect to how much luggage it can carry.
Bootspace: 506
A boot with a large and wide opening is ideal for loading heavy items. Additionally, a lower loading height also makes it easy to put in luggage.
Fuel Tank Capacity
42 litres
The official volume of the fuel tank of a car, usually denoted in litres.
If a car has a large fuel tank, it can cover long distances without refuelling.
Suspensions, Brakes, Steering & Tyres
Front Suspension
McPherson strut with stabilizer,coil spring
Almost all cars in India use an independent front suspension which is usually the MacPherson Strut type.
Rear Suspension
torsion beam axle with stabilizer, coil spring
The rear suspension can either be non-independent or independent.
Most of the budget cars have non-independent suspension while the more expensive ones get independent rear suspension which offers better bump absorption.
Front Brake Type
Disc
Most of the vehicles sold in India get ventilated or non-ventilated disc brakes upfront.
- The ventilated discs are more popular thanks to them providing better stopping power and it also works well in hot conditions.
Rear Brake Type
Drum
In affordable cars, drums brakes are fitted at the rear as they are cost effective.
Disc setup at the rear is now getting more popular as cars are getting faster in the real world.
Minimum Turning Radius
5.3 metres
The official kerb-to-kerb minimum radius a car takes to complete a 180-degree turn.
Shorter the turning radius, the lesser space you need to make a tight turn or to take a U-turn.
Spare Wheel
Steel
Important in a country with varying quality of roads, spare wheels ensure one doesn’t get stranded when one of the main tyres gets damaged.
Select premium car models feature space savers (smaller than the stock wheels) to save on boot space.
Front Tyres
175 / 65 R15
The profile/dimension of rubber tyre that fits on the front wheels.
Rear Tyres
175 / 65 R15
The profile/dimension of rubber tyre that fits on the rear wheels.
Features
Exterior
Sunroof / Moonroof
No
Ensure the sunroof is closed before exiting the vehicle to prevent dirt/rain from entering the cabin
Roof-mounted Antenna
Yes
The compactness of the roof-mounted antenna prevents its damage in certain situations
Body-coloured Bumpers
Yes
Having parking sensors will save your bumper paint if it brushes by obstacles
Chrome Finish Exhaust Pipe
Yes
Body Kit
-
Functional or purely aesthetic parts added to the car's body such as side skirts and roof/bonnet scoops
Rub-strips
-
A strip of rubber fitted to the sides of the car's doors or bumpers to prevent dents and dings
Opt for quality strips because the cheaper ones tend to come off too soon/look shabby.
Braking & Traction
Anti-Lock Braking System (ABS)
Yes
An electronic system that prevents the tyres from locking and skidding in emergency braking situations by pulsing the brakes (quickly releasing and reapplying the brakes)
ABS is a great accident prevention technology, allowing drivers to steer while braking hard
Electronic Brake-force Distribution (EBD)
Yes
An electronic system that redirects braking forces among the four brakes to stop the car as quickly and stably as possible
Brake Assist (BA)
No
A system that increases brake pressure to help the car stop quicker
Even when emergency braking, it is observed that drivers don’t apply maximum brake pressure through the pedal, the BA system provides additional pressure to help stop the car quicker
Electronic Stability Program (ESP)
No
System designed to improve car stability and control, especially when the car is accelerating.
ESP or ESC cannot increase traction but rather improve control or help regain control in slippery conditions.
Hill Hold Control
No
A feature that prevents the car from rolling backwards when stopped on a slope
Traction Control System (TC/TCS)
No
This system cuts power to those wheels that are spinning without grip/traction
Given the option, keep traction control on all the time.
Limited Slip Differential (LSD)
No
This function prevents wheelspin and maximises traction by shuffling torque between wheels
It is also a nifty safety feature since it offers more control over a vehicle's power delivery
Differential Lock
No
Locking differentials split power/torque evenly among both tyres on an axle.
In off-road vehicles, locking differentials allows for better traction when one of the wheels is in the air, in FWD/AWD cars allows for better corner traction and in RWD sports cars allows for drifting around corners.
Safety
Overspeed Warning
-
Mandatory safety system for cars sold in India, a single beep is emitted after 80kmph and continuous ones after 120kmph
Lane Departure Warning
-
This function detects when the car is drifting out of its lane and cautions the driver through audio/visual alerts
Emergency Brake Light Flashing
-
The brake lights flash in a quick intermittent fashion to indicate to the following vehicles to slow down quicker than usual
Forward Collision Warning (FCW)
-
The driver is warned of an impending crash due to stopped/slowing vehicles ahead of them
Automatic Emergency Braking (AEB)
-
This system automatically stops the car if it senses an obstacle where the driver fails to take action
It is imperative to pay attention while driving and rely less on such systems
High-beam Assist
-
This feature spots oncoming vehicles at night to shift the headlight between high and low beam
NCAP Rating
-
The official crash test safety rating given to a car by one of the many testing agencies around the world
Lane Departure Prevention
-
This feature automatically steers the car to prevent it from moving out of the lane when there is no driver input
Dashcam
-
A windscreen-mounted camera that records the frontal view. Its primary usage is to record and gather evidence in case of an accident. A dash cam can also be used to record incidents when the car is parked and the user is away. Certain models come with both front and rear view recording.
Airbags
-
Rear Middle Three Point seatbelt
No
Safer three-point seatbelts for passengers seated in the middle of the second row of seats.
Budget cars are usually fitted with more economical lap belts for the middle-occupant.
Rear Middle Head Rest
No
A headrest for the middle occupant of the second-row of seats.
Budget cars are usually not offered with headrests for the middle occupant of the second-row to save on costs. Headrests are instrumental in reducing whiplash injuries in case of an accident
Tyre Pressure Monitoring System (TPMS)
-
A digital gauge that provides the live status of the air pressure in every tyre of a car.
For accurate readings, ensure that the sensors on the rim are not tampered with during any wheel/tyre repairs
Child Seat Anchor Points
-
Anchor points or strap systems built into car seats to keep child seats in place, especially during a crash
ISOFIX is an international standard for child seat anchor points, but not all car manufacturers follow this standard
Seat Belt Warning
Yes
Mandatory fitment in cars sold in India, emits loud beeps when it detects that occupants are not wearing their seatbelts.
Seat belt warning is mandatory for front-seat occupants, but it is recommended that all occupants wear seat belts.
Comfort & Convenience
Air Purifier
-
Used to improve the air quality within the cabin by removing contaminants
Electronic Parking Brake
-
Air Conditioner
Yes (Manual)
The different types of air-conditioning systems used to cool the cabin
Maintaining the lowest temperature and first blower speed offers the best results.
Front AC
-
Rear AC
-
Heater
Yes
This feature allows warm air to pass through the air-con vents for heating the cabin
Vanity Mirrors on Sun Visors
Co-Driver Only
Compact mirrors fitted to the inside of the sunvisor
Cabin Boot Access
-
The option of being able to access the boot space while sitting inside the car
Anti-glare Mirrors
Manual - Internal Only
These mirrors negate the glare from headlight beams of cars behind you
Since a large chunk of people love driving around in their high beam, these mirrors come in handy
Parking Assist
No
A feature that aids drivers park with ease and greater precision using sensors/cameras
It comes as a boon for drivers who are not used to parking in tight spots
Parking Sensors
-
Sensors that are usually located on the bumpers of a car to assist/alert the driver while parking
It takes the stress out of manoeuvring in confined spaces
Cruise Control
Yes
A system that automatically controls the speed of the car
Headlight and Ignition On Reminder
Yes
An alert that warns one from leaving the car with the headlight and ignition switched on
Keyless Start/ Button Start
No
When fitted, this system allows the car to be switched on without removing the key from the driver’s pocket or vicinity.
Keyless entry and start/stop (KESS) systems in some cars also include operation via a smartphone.
Steering Adjustment
Tilt
A function where the steering wheel moves up/down, in/out as per the driver's requirement
When both rake and reach adjustments are incorporated, it makes for a tailormade driving position
12V Power Outlets
1
This socket provides current to a cigarette lighter style 12 volt plug
It helps charge smartphones, tablets, laptops, rechargeable batteries and other USB chargers. It also powers a compressor that inflates tyres and the humble cigarette lighter!
Lighting
Ambient Interior Count
-
Headlights
Halogen
Automatic Headlamps
No
Such headlights automatically switch on and off when they sense bright or dark driving conditions
Keeping them switched on at all times gives the user the best results
Follow Me Home Headlamps
No
The headlamps remain lit for sometime when the car is locked/unlocked to aid user visibility in dark surroundings
Cornering Headlights
No
These lights turn left and right based on steering inputs to illuminate the sides of the car
Taillights
-
Inspect tail lamp bulbs at periodic intervals for optimum safety.
Daytime Running Lights
-
Lights that automatically switch on during the day for increased visibility
Fog Lights
-
A type of lamp that improves driver visibility while driving through fog
The yellow/amber fog lights are preferable as they are warm to the eyes and do not reflect from the fog.
Ambient Interior Lighting
-
Additional lighting apart from the roof-mounted courtesy/map lamps. These are added for a sense of style and luxury rather than utility.
Puddle Lamps
No
Incorporated into the bottom section of a car's door mirrors, they light up the ground underneath the front door when the door is unlocked
Cabin Lamps
-
Light on Vanity Mirrors
No
A lamp that's located around the vanity mirror behind the sun visor
Rear Reading Lamp
No
Glovebox Lamp
No
Headlight Height Adjuster
Yes
Allows adjustment to the height of the headlight beams via a switch on the dashboard
Locks & Security
Engine Immobiliser
Yes
A security device that prevents the engine from being started unless the key is present
Central Locking
Remote
This feature let's one unlock all the doors remotely or with a key
Speed Sensing Door Lock
No
This feature automatically locks the car's doors when it reaches a preset speed
A convenient feature for those who can't remember to lock the doors
Child Safety Lock
Yes
Such locks are built into the rear doors to prevent rear seat occupants from opening the doors
Doors, Windows, Mirrors & Wipers
ORVM Colour
-
Mirrors that are placed on the car's exterior, around the door, to aid the driver see behind the vehicle
Placing/sticking wide-angle mirrors on the ORVMs can enhance the rear view tremendously.
Scuff Plates
-
This is fitted where the door meets the frame to protect it from scratches and dust
Not using scuff plates may result in the door sill giving away prematurely.
Power Windows
Front & Rear
When the car's windows can be raised/lowered by pressing a button/switch
In emergencies where the power window electronics have jammed, exit the vehicle by kicking out the windscreen
One Touch Down
-
This feature allows a user to roll down the windows with a single press of a button
This feature reduces the time your hand is away from the steering wheel
One Touch Up
-
This feature allows a user to roll up the windows with a single press of a button
This feature reduces the time your hand is away from the steering wheel
Adjustable ORVMs
Electrically Adjustable
Different ways of adjusting the door mirror to suit the driver's requirement
Tremendously aids driving judgement in a variety of tight situations.
Turn Indicators on ORVMs
Yes
Turn indicators are fitted to the door mirrors for improved visibility
Rear Defogger
Yes
A feature that removes condensed water droplets from the rear windscreen to improve visibility
Turning air recirculation off helps gain faster results.
Rear Wiper
No
Although a seemingly minuscule feature, it negates the hatchback's/SUV's inherent ability to retain dirt/water on the rear windscreen.
Exterior Door Handles
Chrome
Rain-sensing Wipers
No
When the system detects water droplets on the windshield, it activates the wipers to improve driver visibility
This feature can be intrusive especially while you are negotiating a tricky bend at a higher speed
Interior Door Handles
Chrome
Door Pockets
Front
Side Window Blinds
-
These protective shields keep the sun's rays from affecting the occupants
With restrictions on darker sun films, these blinds are a huge relief on sunny days.
Bootlid Opener
Internal
The various methods of opening the boot lid
Rear Windshield Blind
-
A manually/electrically operated, usually translucent, screen designed to reduce the sunlight filtering into the cabin through the rear windshield to improve rear-cabin comfort and privacy
Entertainment, Information & Communication
Android Auto
-
An Android feature that allows car infotainment displays to mirror parts of the phone screen to ease touch operations while driving.
Apple CarPlay
-
An Apple (iOS) feature that allows car infotainment displays to mirror parts of the iPhone screen to ease touch operations while driving.
This function bumps up the safety quotient since the use of a smartphone while driving can be hazardous
Display
-
A touchscreen or display that acts as a user's interface to the various functions of the car
Touchscreen Size
-
Gesture Control
-
The ability to recognise and interpret specific movements of the occupant to perform functions without any direct contact with any of the car's switches or buttons
Integrated (in-dash) Music System
Yes
The music player that comes factory fitted
Speakers
4
Number of speaker units as part of a car’s surround-sound system
Steering-mounted controls
Yes
The widely-used controls are placed on the steering wheel to ease driver usage
Voice Command
-
When the car's system responds to the occupant's voice to perform certain features
GPS Navigation System
No
A system that uses satellite signals to help the driver with directions to reach a destination
Bluetooth Compatibility
No
Allows devices with bluetooth functionality connect wirelessly to the car's infotainment system
Using Bluetooth functionality offers a cable-free experience
AUX Compatibility
Yes
The car's music player can play tracks off a portable device via an aux cable
Bluetooth can make AUX cables look ancient, but unlike the former, there's hardly any loss in sound quality
AM/FM Radio
Yes
Is the music system's capability of playing broadcasted radio channels
If radio signals are weak, one can stream music
USB Compatibility
Yes
When tracks can be played from a USB/pen drive
Wireless Charger
-
These pads can charge equipped smartphones without using a cable
Given the option, opt for fast wireless charging.
Head Unit Size
2 Din
The size of the music system fitted to a car. Traditionally 1-DIN or 2-DIN, are being replaced by touchscreen units of varying sizes.
iPod Compatibility
No
Internal Hard Drive
No
The storage device within the car's infotainment system
DVD Playback
No
The capability of the infotainment system to play DVDs
Mobile App Features
Find My Car
-
An app based feature that allows one to find where their car is located/parked
Check Vehicle Status via App
-
The requisite app will provide information regarding various functions such as speed and fuel alerts
Geo-fence
-
A service that triggers actions like notifications and security alerts when a car enters/leaves a set location
Emergency Call
-
A call that's made automatically by the car to the local emergency services in the event of a crash
Over The Air (OTA) Updates
-
Similar to how smartphones receive updates, a vehicle too (if equipped with connected car features) receives updates over the air via a cellular or WiFi connection
Timely installation of updates keeps the system up-to-date
Remote AC: On / Off via App
-
The smartphone app turns on the car's AC to attain the required cabin temperature even before one boards it
More so comes in handy when cabin temperatures are extreme before you board the vehicle
Remote Car Lock/Unlock via App
-
The smartphone app allows one to remotely lock/unlock the car's doors from just about anywhere
This function is helpful when the key fob isn't working properly
Remote Sunroof: Open / Close via App
-
The smartphone app lets you remotely open/close the sunroof of your car
This function saves valuable time by not having to be physically present to shut the sunroof, which could otherwise result in the interiors getting damaged by rain/intruders.
Car Light Flashing & Honking via App
-
The smartphone app sounds the horn and flashes the headlights of your car so that you can locate it
Alexa Compatibility
-
Alexa is a virtual assistant technology that allows voice interaction to perform various tasks
An invaluable function that allows the driver to keep their eyes on the road
Storage
Cup Holders
Front & Rear
Driver Armrest Storage
-
The storage space within the armrest that's located between the front passengers
Cooled Glovebox
No
A feature where cool air from the air-conditioner is diverted to the glovebox
Sunglass Holder
No
Seats & Upholstery
Driver Seat Adjustment
-
Front Passenger Seat Adjustment
-
Rear Row Seat Adjustment
-
Rear seat adjustments make for an enlarged luggage space when there's lots of baggage to haul.
Seat Upholstery
Fabric
When it's time to replace, use a fabric that grips and are inherently cool to the touch
Leather-wrapped Steering Wheel
No
Leather not only grips your palms well, but it also offers a premium feel
Leather-wrapped Gear Knob
No
Driver Armrest
Yes
The armrest located between the front passengers which helps comfort the driver's arm while driving
Rear Passenger Seat Type
-
Ventilated Seats
-
Cooled air from the AC system passes through the perforations on the seat to comfort the occupant
Ventilated Seat Type
-
Interiors
-
Depicts if the cabin comes with a single or dual-tone colour scheme
Interior Colours
-
The various color shades used within the cabin
Rear Armrest
With Cup Holder
Folding Rear Seat
No
Some rear seats have the option to be be folded to offer more practicality
Split Rear Seat
60:40 split
Sections of the rear seat are capable of being folded down separately
This function bumps up practicality as the boot space increases when required.
Front Seatback Pockets
Yes
The pockets behind the front seats which help rear seat occupants store their stuff
Headrests
Front & Rear
The portion extending from or fixed to the seat that supports the head
Instrumentation
Instantaneous Consumption
No
It indicates how much fuel is being used that very instant your car is moving
Instrument Cluster
-
A screen situated mostly behind the steering wheel displaying information and warning lights regarding the car's various vitals
Trip Meter
Electronic 1 Trip
Average Fuel Consumption
Yes
The amount of fuel consumed by the engine (kmpl) is displayed on the instrument cluster in real time
A glance will help you maintain better fuel efficiency and save money
Average Speed
No
The total distance traveled divided by the time taken to cover that distance
The higher the average speed, the quicker you were on that journey/trip
Distance to Empty
Yes
The approximate distance a car will run with the amount of fuel remaining in the tank
Clock
Digital
Low Fuel Level Warning
Yes
This alert should be taken as a final warning to head straight to the fuel pump
Door Ajar Warning
Yes
A warning light that pops up on the instrument cluster when the doors are not shut properly
Adjustable Cluster Brightness
-
The brightness of the instrument cluster can be adjusted via controls
It comes in handy to improve instrumentation visibility between day and night by toggling brightness.
Gear Indicator
-
It notifies the driver about which gear the car is being driven in and can also suggest down- or upshifting to improve efficiency
Shift Indicator
-
Notifies the driver about the optimum instances to shift gears
It comes in handy to derive the best fuel efficiency and engine component longevity
Tachometer
-
An instrument that measures engine speed in revolutions-per-minute (rpm)
Ideally, the tachometer helps a driver know when to shift gears in a manual gearbox.
Manufacturer Warranty
Battery Warranty (In Years)
-
The number of years the EV battery is covered under the manufacturer's warranty
More the years, the better
Battery Warranty (In Kilometres)
-
The number of kilometres the EV battery is covered under the manufacturer's warranty
More the kilometres, the better
Warranty (In Years)
2
The automaker can void the vehicle's warranty if the owner has fitted aftermarket components.
Warranty (In Kilometres)
40000
The automaker can void the vehicle's warranty if the owner has fitted aftermarket components.
The following 6 colors are available in City [2011-2014] V MT CNG Compatible.
Carnelian Red Pearl
Urban Titanium Metalic
Alabaster Silver Metallic
Bold Beige Metallic
Sparkiling Brown Metallic
Tafeta White
View More Colours
Honda City [2011-2014] V MT CNG Compatible Reviews
2.3/5
(3 Ratings) 3 Reviews
I BOUGHT HONDA I BOUGHT PAIN
Exterior Exterior is OK as compared to other make of similar vehicles not very attractive.
Interior (Features, Space & Comfort) Features are OK, Space is reasonable not very comfortable as compared to petrol version. The smoothness of a new machine is missing.
Engine Performance, Fuel Economy and Gearbox Engine noise can be distinctly heard performance is fine. gear shift not very smooth.
Ride Quality & Handling I purchased CNG version of Honda City. It gives Loud thud sound from the rear while crossing a speed breaker or on rough roads and the fuel gauge is faulty. It appears Honda has not done its home work on CNG version.
Final Words All are requested to take a free test drive of my car before making a buy decision. Captain S K Sharma. 9819XXXXXX.
Areas of improvement Honda must stop selling faulty vehicles. Repair/replace faulty vehicles. After sales of Honda and Apex Honda Mumbai – Least said the Better. They are just not bothered.
I wish Honda stops riding the past glory and take care of its customers.Reputed name to attract buyersDefective vehicle. No after sales service
Rating parameters(out of 5)
2
Exterior
1
Comfort
1
Performance
2
Fuel Economy
1
Value For Money
About the Reviewer
Purchase New
Driven forHaven't driven it
Mileage11 kmpl
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Was this review helpful?
1
0
Great Car. Bad Buying Experience
Aftre my research and deliberation, I finally zeroed in on the following car. Honda City, vMT, CNG, sparkling brown. And, what followed has been something that I can term, no short than a horrible experience. And, I vouch not to go anywhere near honda products, ever. Forget about only Honda cars.
The purpose of this e-mail is to let someone stand-up and take a notice of what's happening on-ground and something that needs to be fixed to ensure a consistent customer experience at all stages of the car /product ownership.
I am not interested in sharing the whole strory; but, do intennd to share a gist of what my experiences have been, with various dealerships, in and around Delhi:
1. Ace Honda , NOIDA. Sales Rep : Deepak Mobile # 7838XXXXXX. Visit to showroom and the reception was cordial. All test drives arranged as appropriate. No great experience. No explanation of the features etc. Required quite a bit of push to extract information. Subsequent phone calls to inquire about availability of my specific model, variant and the colourof the car did not show enough response. In fact, during the e when I said, I will buy another car, a Verna. Deepak responded with quite an irritated tone. Sure, please go ahead. oops !
2. RIng Road Honda, Connaught place, Delhi. Not willing to forego my temptation to ride what I beleive is a fine car, I let my financier (Magma finance-this car is being bought through our company financing scheme) deal with the dealership, and conversation started with Parmeeta - phone 9718XXXXXX. I was told that there is a car available and off we went . All paper work done. Car ready for delivery at the CP showroom. Upon arrival, I saw that the car's bonnet had a unique patch that could not be removed even after all robbing, polishing that happened. After assurance from the dealer that the bonnet would be replaced, I sat in the car for the first time, and guess what. The fine beige interior's driver side hand rest was soiled. WHoops. Without listening to the next assurance of getting the car dry-cleaned etc., I just walked off the showroom.
3. Ring Road Honda: day follwed with calls like the car is fine now, and I should have a look and choose. I persisted that I needed a different piece as I never felt that car feel as buying a new car. After 3/4 persistent calls, they stopped. I re-assured that I will buy the car from them and the same one. The only condition is that I will want a different piece than the one that was being offered.
4. Ring Road Honda : My calls to check the fresh stock availability was always answred with a response "We will receive a dispatch schedule on 3rd May 2013 and then we can tell you if what you are looking for, is available or not. ????? Do they not have a process of booking a specific vehicle and then notifying the production of the same? Well, I would think otherwise. Calls on 3rd May to Parmeets went unanswered. The dealership is really angry with me that I did not by a "not so fit"car from them, and looks like they are not willing to entertain my requests anymore.
5. Ace Honda: Call back to Deepak Mobile # 7838XXXXXX. And, he is very busy with Amaze bookings. Standard response. "Vehicle delivery schedule will come on 3rd May'13". I was about to lose it now; but, insisted that he shares a corporate sales manager #, and he promptly did - Manoj Sharma. Phone # 9999XXXXXX. 1st conversation with Manoj was a pleasure. Someone was understand the needs. It still required a couple of follow-ups to receive the first performa invoide; but, we managed. Manoj explained that he needed a LOI for the car booking and we are fine. And, then no conversation for 3/4 days. I did share his associate, Deepak's approach to selling, and Manoj promptly made a note of the same and promised to share the feedback with Deepak's manager.
6. Pearl Honda : Ashisk Kumar. Keeps calling me to check that I was interested in buyin a Honda City what happenes. And, everytime I have to remind him that I was looking for a specific variant, specific color, and then he acknolwledges his fading memory and all the past conversations. Very conviniently blames on the sales front desk staff who keeps giving him tmy # as an open sale and he promptly keeps calling me everytime only to realize that we have talked about this, umpteen # of times. phew!
7. Ace Honda, NOIDA: Curios to know progress, I called up Manoj, the Corporate sales manager, and I was promptly told that LOI was not received. A quick check at the financier revealed that the contact person at the financier was sick and the LOI wasn't received yet. I was informed by Manoj that LOI wasn;t received, and therefore they are unable to place request for production on time. He will check the delivery schedule and confirm back.
Manoj called back the subsequent day. And our conversation later during the day ended in a short chit-chat with a promise that he will check internally and call back on Friday 03 May'13. No updates received and.
8. Ace Honda, NOIDA: Today is Saturday, 04 May'13. My first call to Manoj went unresponded. He called back promptly, and by now, I had lost it. I only told him - I understand the information not being available ; but, what stopped him for at least updating about the progress and finally, what options /alternatives do I have? Manoj is finally promised that he will speak to his GM, check facgtory production schedule, and let me know if my Honda City, CNG, Sparkling Brown colour can be made available. And, while he does that, I still go back and relish my experience with Maruti (I have four of them now). Four years back, for my sister's marriage, I needed a specific color of Sx4, and the GM sales at Apra Automobiles, Vasant Kunj had notified that the color was not available.
He not only prompted and kept updating me the progress, one fine day, he also came back and imformed that he was able to speak to Maruti and requested to make a new car of the color that I was wanting. WOW !, And all this conversation was happening while I was in bangalore and the sale was happening in Delhi.
That experience establishes a benchmark and a lot of car companies need to learn that per-sales/sales experience for their customers is the key to making some buying decisions.
I am off to either Hyundai Fluidic Verna (diesel) now, or my good old SX4 that has a refreshed feel. Honda is a fantastic car, I still maintain; but, unable to match up with Maruti's ability to make the customers feel happy through the whole buying process. Alok 9910XXXXXX.Great CarSales process Sucks
Rating parameters(out of 5)
3
Exterior
3
Comfort
3
Performance
4
Fuel Economy
1
Value For Money
About the Reviewer
Purchase Not Purchased
Driven forDid a short drive once
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Amazing Combination of Petrol & CNG
Exterior The exterior is amazing, especially since I bought the top end model (V), which comes with crome handles, ovrm mirrors etc and the Crome Grill makes you stand out from the crowd.
Interior (Features, Space & Comfort) The interiors are luxiours will ample space and the small chrome finishes on hand brake, a/c vents add some appeal to the interiors. The luggage space is huge and even after fitting CNG Cyclinder, you still have more space then many hatchback on road today.
Engine Performance, Fuel Economy and Gearbox I have till now driven around 1800 Kms and the engine performace has been good. The fuel economy in city with petrol gives around 11 and with cng around 16. You must drive it to experience the smooth ride!
Ride Quality & Handling Ride quality is smooth. Handling is great at edges as well and braking also seems to have improved from the earlier versions.
Final Words Great Car. Go for it and if its CNG then you can just enjoy the ride without thinking too much on the amount.
Areas of improvement CD Player is not available.Styling, Comfortable InteriorsNothing ..